People expressed their views and were involved in making decisions about their care and treatment. We found people experienced care, treatment and support that met their needs and protected their rights. People told us they were treated with respect. One person said, “I have been coming here for years and they are very respectful and polite to me. I haven’t had a problem. So far I am happy.” Another person said “the reception staff and the dentists are very good. They are very nice.”

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. There was a safeguarding policy in place for the protection of vulnerable children and adults. Staff were able to tell us what they would do if they suspected abuse of vulnerable children or adults.

There were effective systems in place to reduce the risk and spread of infection. The provider had taken steps to ensure there were effective operation systems to assess the risk and control the spread of health care associated infection.

People had their comments and complaints listened to and acted on, without the fear they would be discriminated against for making a complaint.