About the service: 101-102 Aidan House is a care at home service that was providing personal care to 170 people at the time of the inspection.

People's experience of using this service: People and their relatives told us the care and support they received from 101-102 Aidan Houses was of a good level. They told us staff knew and fully understood people's needs.

There was a lack of overall quality assurance in place. The registered manager was unable to provide evidence for some of the audits they had completed. Issues highlighted during inspection had not been identified by the provider.

Issues were identified with the lack of recording of some medication for some people. Some care plans did not include a list of people’s prescribed medication. People told us they received their medication on time and staff told us they had received training in the administration of medication.

People told us they felt safe receiving care from staff. Staff we spoke with were confident in their ability to care for people safely and they were confident in their knowledge regarding safeguarding issues . Safeguarding issues were reported to the local authority and were actioned in line with the provider’s safeguarding policy.

Staff had access to regular in-house and external training to support people’s individual needs.

People received support from a consistent team of staff and people told us this was important to them.

Staff supported and encouraged people to have enough to eat and drink.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People had access to health care professionals and some people told us staff accompanied them during these appointments.

People and relatives we spoke with told us the care they received was both kind and respectful.

People were encouraged to provide feedback regarding their care and this was done via written questionnaires and telephone interviews.

Staff we spoke with told us they felt supported by the registered manager. They told us the registered manager was approachable and they were confident to raise any issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the first inspection of this service since it was registered in April 2018.

Why we inspected: This was a planned inspection following the provider’s registration.

Follow up: We have asked the provider to send us an action plan telling us what steps they will take to make the improvements needed. We will return to re-inspect this service within the published timeframe for services rated requires improvement.