108 Dental Surgery, Battersea, London.108 Dental Surgery in Battersea, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th February 2019 Contact Details:
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18th January 2019 - During a routine inspection
We carried out this announced inspection on 18 January 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
108 Dental Surgery in Battersea in the London borough of Wandsworth and provides mainly private, but has a small contract to provide NHS treatment to adults and children.
The building does not have level access; however, the practice has details of other local dental practices that can accommodate patients in wheelchairs and refer them accordingly. Car parking spaces are available near the practice for a fee.
The dental team includes two dentists, two dental nurses, two dental hygienists, one receptionist and a practice manager. The practice has three treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Bupa Dental Centre – Marylebone is the practice manager.
On the day of inspection, we collected 70 CQC comment cards filled in by patients and spoke with five other patients.
During the inspection we spoke with both dentists, one dental nurse, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: 8.30-5.15pm Monday to Thursday and 8.30-2.30pm on Fridays.
Our key findings were:
There were areas where the provider could make improvements. They should:
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