121 Dental Practice, New Malden.
121 Dental Practice in New Malden is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, physical disabilities, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th October 2016
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12th September 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 12 September 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
121 Dental Practice is located in the Royal Borough of Kingston and provides private dental services.
The premises consists of a treatment room, a decontamination room and waiting area.
The practice comprises of a principal dentist, a practice manager and a dental nurse.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual registered person. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
During the inspection we asked patients to complete CQC comment cards. We received 19 comment cards back from patients and spoke with three patients on the day of the inspection. The patients who provided feedback were positive about the care and treatment they received at the practice. They told us they were involved in all aspects of their care and found the staff to be caring, friendly and helpful and they were treated with care, dignity and respect.
Our key findings were:
There were areas where the provider could make improvements and should
15th April 2013 - During a routine inspection
People we spoke with told us they were happy with the level of consultation and information provided to them. One person told us:
"Everything is explained and they make you feel at ease".
After initial contact a consultation took place, people had their treatment options explained to them including why the treatment was needed and given time to consider if they wished to proceed. The reasons why treatment was required was explained using x-rays and practical demonstration. All consultations and treatment took place in private.
We saw that patients are required to complete medical history forms and sign their consent to treatment plans. They are also required to sign their agreement and understanding of the fees involved. This happens after they have received information and advice from the practice manager as well as a consultation from the dentist.
There were effective systems in place to reduce the risk and spread of infection. During our visit a nurse demonstrated the procedures followed with regard to the cleaning and sterilisation of instruments.
We saw that there were adequate numbers of staff to meet people's needs. They had access to appropriate training and were suitably qualified for the posts they held. We saw evidence of qualifications for the dental nurse and evidence of continuing professional development of the dentist. The practice manager worked closely with the dentist and dental nurse to ensure that patients were appropriately treated.