About the service: 141 Whitworth Road is a domiciliary care agency. The service provides care to people living in their own homes. Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, eighteen people were receiving personal care as part of their care package.

People’s experience of using this service:

There was a high level of satisfaction with the service. The director told us they did not need to advertise as they received new referrals by word of mouth. People had confidence in the service and felt safe and told us that staff were kind and caring. The service was relatively new and this was their first inspection. The service plans a management restructure. This will help to prioritise the further development of the service.

Rating at last inspection: This was the first inspection of 141 Whitworth Road since their registration with the Care Quality Commission in March 2018.

Why we inspected: This was a planned inspection based on the current timescales for inspecting newly registered services.

Follow up: We will continue to monitor the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk