People expressed their views and were involved in making decisions about their care and treatment. One person told us "we were given leaflets" and "everything was fully explained". We saw a number of treatment plans during our inspection; we saw that for each treatment plan the orthodontist had recorded up to four different treatment options with the price for each. People were given a copy of this to take home and consider.

We observed the orthodontist during a consultation and saw that they took their time explaining what they were doing, answered any questions people had and involved their family member in the process.

A nurse demonstrated the procedure they used when sterilising used instruments. The autoclave machine used to sterilise instruments was tested and serviced regularly.

We looked at staff records of four people at the practice. Clinical staff were registered with the General Dental Council (GDC) and had current Criminal Records Bureau (CRB) checks.

The provider completed a range of audits including infection control, record keeping and a legionella risk assessments. These had all been completed within the past year.