About the service: 1st Class Adult Social Home Care is a domiciliary care agency that was providing personal care for two people living with dementia at the time of the inspection.

People’s experience of using this service:

• People were supported in their own homes by carers. People were happy and comfortable around staff. People received support 24 hours a day, this gave relatives reassurance that people were being kept safe and cared for. Staff were happy to be working for the service. Everyone said they would recommend the service.

• Staff were aware of their responsibilities for keeping people safe and had received the appropriate training, support and supervision for their role. Risks associated with people’s support and care had been properly assessed and managed.

• People were supported to eat and drink well; there were systems in place to record intake and they were supported to access healthcare when necessary. People were safely supported with their medicines.

• People were supported to have choice. One member of staff told us they asked every day what people would like with all aspects of their care. The policies and systems in the service supported this practice.

• Staff knew the people they supported well and respected their privacy and dignity. One relative described the care and the carers as “amazing and brilliant.”

• People’s care plans were personalised and had been developed with family involvement.

• Management supported staff and staff felt listened to. The service actively engaged with other professionals to improve their service and help others.

Rating at last inspection: This was the services first inspection since it registered with the Care Quality Commission in 2018.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to monitor the service through the information we receive.

For more details please see the full report which is on the Care Quality Commission website at www.cqc.org.uk