This inspection visit took place on 01 August 2018 and was announced.

This is the first inspection at 2 Milbrook Way following the providers registration with the Care Quality Commission (CQC) on 07 July 2017.

2 Millbrook Way is a six bedroomed specialist residential service supporting people with autism who may present behaviour which challenges. The home is set in one adapted building with two annexes accommodating two people with their own communal areas including a kitchenette and bathing facilities. One annex has a conservatory leading on to an enclosed garden. The main building accommodates four people in single occupancy rooms with ensuite wet rooms. Bedrooms were located over two floors. Communal space comprised of a lounge, kitchen and dining room located on the ground floor. Parking space is available for people visiting the home.

2 Milbrook Way is a 'care home.' People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who lived at the home told us they were safe, well cared for and enjoyed living at the home. Comments received included, “I love it here, it’s great.” And, “Yes I am happy here.”

Relatives spoken with during the inspection told us they were happy with the care provided and had no concerns about their family members safety. Comments received included, “I am happy with [relatives] care and have no worries about anything.” And, “The home is absolutely amazing. I cannot praise the staff high enough.”

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

Staff had been recruited safely, appropriately trained and supported. They had skills, knowledge and experience required to support people with their care and social needs. These included daily outings, shopping, going to the library and playing football.

All staff had been trained in positive behaviour support and physical intervention to support people who may challenge the service.

The service had sufficient staffing levels in place to provide support people required. People had one to one support to enable them to pursue activities of their choice.

Staff responsible for assisting people with their medicines had received training to ensure they had the competency and skills required.

We saw there was an emphasis on promoting dignity, respect and independence for people supported by the service. They told us they were treated as individuals and received person centred care.

We looked around the building and found it had been maintained, was clean and hygienic and a safe place for people to live. We found equipment had been serviced and maintained as required.

The design of the building and facilities provided were appropriate for the care and support provided.

The service had safe infection control procedures in place and staff had received infection control training.

Meal times were relaxed and organised around people’s individual daily routines. We saw people had access to the kitchen to make snacks and drinks as they wished. People were able to choose what they wanted to eat and pre