Patients told us they felt involved in making decisions about their care and treatment. We spoke individually with two patients, one of whom told us “I always feel I’m given the full range of treatment options but I know that the final decision rests with me.”

We selected two patient records from the day list . The dentist was able to talk through these records and evidence that patient care had been continually assessed and documented. One record had recently been updated to reflect changes to a patient’s medication for a pre-existing medical condition. We were told that any changes were discussed before treatment commenced. This ensured that patients were protected against the risks of receiving inappropriate or unsafe care.

Staff we spoke with demonstrated an understanding of safeguarding children and vulnerable adults. They were able to describe possible types of abuse such as physical abuse and dental neglect. They explained what they would do in the event of a safeguarding alert.

The waiting area and treatment rooms were clean and clutter free. Both patients spoke positively about the cleanliness of the treatment room and overall environment. One patient referred to the environment as “excellent” and added that there were “no problems.”

Patient records indicated where a medical condition might impact on dental treatment. This meant that the provider had accurate records to help identify and manage risks in relation to providing dental care.

People told us that they felt their privacy and dignity was maintained and that their “confidentiality is maintained in every way”. People commented that they felt involved in the decision making around their care and treatment and that the pros and cons of the treatment options were explained to them.

People commented very positively on the care they received from their dentists and practice staff. A person described their care as “fantastic” and that the “friendly staff are wonderful”. Another person commented that the dental care was “absolutely amazing”.

We asked people using the service if they felt safe in the hands of their dentist. They told us that they were “so confident in (the dentists’) abilities” and felt “totally safe a 100%” in the care of their dentist” and had every confidence in them. People commented that they had no reason to complain and that they would “feel confident in raising concerns”.

All areas of the practice were clean and hygienic during our visit. People commented positively on the cleanliness of the practice and described the environment as “always spotless” and “immaculately clean”.