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Care Services

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40 Stonepit Drive, Cottingham, Market Harborough.

40 Stonepit Drive in Cottingham, Market Harborough is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care and physical disabilities. The last inspection date here was 23rd June 2018

40 Stonepit Drive is managed by Aria Goldcare Limited.

Contact Details:

    Address:
      40 Stonepit Drive
      40 Stonepit Drive
      Cottingham
      Market Harborough
      LE16 8XY
      United Kingdom
    Telephone:
      01536771652
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-06-23
    Last Published 2018-06-23

Local Authority:

    Northamptonshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th May 2018 - During a routine inspection pdf icon

This inspection took place on 29 May 2018 and was announced.

At the last comprehensive inspection on 8, 9 and 15 March 2016 the service was rated Good.

At this announced inspection on 29th May 2018 the service remained Good.

This service is a domiciliary care agency. It provides personal care to people living in their own houses. It provides a service to older adults.

Aria Goldcare operates from 40 Stonepit Drive. The service provides care and support for people so they can continue to live in their own homes. Most of the people using the service were living with dementia and had complex needs. At the time of our inspection there were seven people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were risk management plans in place to protect and promote people’s safety. Staffing numbers were appropriate to keep people safe. There were safe recruitment practices in place and these were being followed to ensure staff who were employed were suitable for their role. People’s medicines were managed safely and in line with best practice guidelines.

Systems were in place to ensure that people were protected by the prevention and control of infection. There were arrangements in place for the service to make sure that action was taken and lessons learned when things went wrong, to improve safety across the service

People’s needs and choices were assessed and their care provided in line with best practice that met their diverse needs. Staff received an induction process when they first commenced work at the service and received on-going training to ensure they could provide care based on current practice when supporting people.

People received enough to eat and drink and staff gave support when required. People were supported to use and access a wide variety of other services and social care professionals. The staff had a good knowledge of other services available to people and we saw these had been involved with supporting people using the service. People were supported to access health appointments when required, to make sure they received continuing healthcare to meet their needs.

People's consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff provided care and support in a caring and meaningful way. People were given choices about their day to day routines and about how they wanted their care to be delivered. People’s privacy and dignity was maintained at all times.

People were listened to, their views were acknowledged and acted upon and care and support was delivered in the way that people chose and preferred. Records showed that people and their relatives were involved in the care planning process. There was a complaints procedure in place to enable people to raise complaints about the service.

People, relatives and staff were encouraged to provide feedback about the service and it was used to drive improvement. Staff felt well-supported and received supervision that gave them an opportunity to share ideas, and exchange information.

8th March 2016 - During a routine inspection pdf icon

This inspection took place on the 8, 9 and 11March 2016 and was announced. The service is registered to provide personal care to people living in their own homes when they are unable to manage their own care. At the time of the inspection there were 11 people using the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us that staff spoke to them politely and treated them with dignity and respect. People were positive about the care and support being provided to them.

The registered manager and care workers promptly engaged with other healthcare professionals to ensure that peoples identified healthcare needs were met.

People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person’s individual requirements and promoted treating people with dignity. People using the service and their relatives told us that they were encouraged to be actively involved in planning their care, regularly reviewing their care and were asked for feedback about the care they had received.

Care workers demonstrated they knew and understood the needs and life histories of the people they were supporting. People told us that they were happy with the care that they were receiving. People were encouraged to make choices about their care including how and what care they required.

Staffs felt supported to carry out their roles effectively and were in regular contact with the registered manager. People were cared for by staff that were knowledgeable and has access to training that was relevant to the care and support they were providing.

The provider completed regular quality assurance audits to ensure that people were in receipt of high quality, personalised care and support. There was a clear ethos and positive person centred culture to guide the care and support that is delivered. Care workers were understood the providers values of delivering personalised support in a dignified manner that respected individuals privacy and this was evident in their practice.

4th July 2013 - During a routine inspection pdf icon

We spoke with five people who used the service or their representatives. Some of the people who used the service had complex communication needs and were not able to talk with us. A relative of a person who used the service told us the service was “fantastic and they couldn’t praise it enough”. They added “the care is tailored to their needs and the staff are very caring and reliable”.

Another person told us that staff “were punctual, very careful and didn’t rush” their relative.

People told us they could contact the agency at any time and that any issues or concerns would be resolved. Staff told us they were well supported and they received the training they needed.

We found that the service regularly monitored and reviewed the service they provided to ensure that people were supported safely.

 

 

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