We talked to patients who were receiving treatment during our visit. The patients we spoke with explained that they were always consulted about the options available to them and given information to help them make decisions about their treatments. They also said that they were happy with the care and treatment they received. Comments made to us by patients who used the service included, “This dentist is brilliant, I have been coming here for years.” and “I was very nervous of the dentist, but Paul (dentist) made me feel so safe and took the time and reassured me.”

The treatment records showed that treatment was appropriately planned and recorded.

We confirmed that suitable arrangements were in place to provide emergency first aid and resuscitation if needed. Procedures were also in place to ensure that equipment was cleaned, decontaminated and sterilised.

Information on making complaints was available to patients who used the service. Patients said they would feel able to raise any concerns with staff and described them as "helpful, knowledgeable and polite."