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Care Services

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69 Hoarestone Avenue, Whitestone, Nuneaton.

69 Hoarestone Avenue in Whitestone, Nuneaton is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults under 65 yrs, learning disabilities and physical disabilities. The last inspection date here was 31st January 2020

69 Hoarestone Avenue is managed by Mrs Hazel Lucas.

Contact Details:

    Address:
      69 Hoarestone Avenue
      69 Hoarestone Avenue
      Whitestone
      Nuneaton
      CV11 4TH
      United Kingdom
    Telephone:
      02476327078

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-31
    Last Published 2017-07-19

Local Authority:

    Warwickshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

5th July 2017 - During a routine inspection pdf icon

The inspection visit took place on 5 July 2017 and was announced. The inspection was carried out by one inspector.

Sixty-nine Hoarestone Avenue is a residential care home, providing accommodation and personal care for up to two people with a learning disability / physical disability. On the day of our inspection there were two people living there.

At the last inspection in October 2015, the service was rated good. At this inspection we found the service remained good.

The provider is registered with us and manages the home on a day to day basis. The provider does not employ care staff, but provides all the care and support to the two people living there. The two people cared for call the provider ‘mum’ because they have lived with her since they were young children.

Both people were happy with the quality of the care and support they received. They described the provider to us, as their ‘mum,’ who supported them to live their lives in a way they wanted. Care was given in a way they preferred and they were supported to be as independent as possible.

Care plans contained accurate and detailed information. This was important so in the event the provider was unable to provide people’s care and support, information was readily available to others who did not know people so well. Care plans included information so that risks to people’s health and welfare were minimised. Both people felt safe living at the home and knew how to report any concerns to us about abuse. The provider knew how to keep people safe from the risk of abuse.

The provider had a good knowledge of people’s needs and had previously undertaken training. Some of this had been completed several years ago and the provider planned to refresh and update their training. People were supported to access healthcare professionals when needed.

Both people said the provider had a caring approach toward them. People decided what they wanted to eat and drink on a daily basis which met their individual nutritional requirements.

People’s feedback was sought by completing feedback surveys. The provider lived at the home and was always available to people they provided care and support to. People knew how to voice their complaints if needed.

People said they did not want access to an independent advocate, but felt they could ask the provider for this in the future if they changed their mind.

The provider ensured a good service was given to people through regular checks. Checks were made on the cleanliness of the home and on people’s medicines.

Further information is in the detailed findings below.

15th October 2015 - During a routine inspection pdf icon

The inspection was announced and took place on 15 October 2015.

69 Hoarestone Avenue is the registered provider’s family home which provides accommodation, personal care and support for up to three people, with physical and / or learning disabilities. At the time of the inspection two people lived at the home.

The home is required to be registered with us. This home has a registered provider who is a person who has registered with the Care Quality Commission to provide the service. They have a legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. At the time of this inspection the home had a registered person in place to provide the service. We refer to the provider as the registered person in the body of this report. The two people that live at the home refer to the provider as ‘mum’ because they were fostered by the registered person from an early age and have grown up as part of the family.

Both people told us they felt safe living at the home with their mum. They felt she knew them well and understood how to keep them both safe from harm or injury. Both said they felt their mum managed as their main carer and, if needed, other family relatives could be contacted for help and assistance. People showed us their medicines were available to them and said they were supported to attend health care appointments.

The registered person was able to tell us about people’s needs and we saw this reflected the information in both people’s care records. The registered person had completed training and maintained an information resource pack to refer to whenever needed. We saw this contained information about the Mental Capacity Act 2005.

Both people felt their mum was kind and caring towards them. We observed this during our visit and saw the registered person treated people with respect. Systems were in place to obtain feedback from people and understand their views.

17th January 2014 - During a routine inspection pdf icon

During our visit to 69 Hoarestone Avenue we met and spoke with the two men that live there, the registered person and her husband.

The home is a family home for the two men. They were fostered by the registered person and her husband, who they call 'mum and dad', from an early age and have grown up as part of the family.

We observed that both men had positive relationships with the registered person, her husband and each other. We noted that both men were watching television together in one of their bedrooms when we arrived. We saw that if they wanted or needed anything they called to the registered person or her husband for help or assistance.

Both men had care plans in place which were up to date and provided accurate information.

Both men told us that the food provided by the registered person was nice commenting, "Mum's a good cook" and "We get pizza, chinese and fish and chips, Mum helps us to eat a healthy diet as well though."

The home was a domestic family home. It was was suitably designed and well maintained. The two men had personalised their individual space to reflect their tastes and personalities.

Appropriate equipment was in place to meet the needs of people as necessary. Measures were in place to maintain the equipment as required to ensure that it was safe to use.

22nd January 2013 - During a routine inspection pdf icon

During our visit to Hoarestone Avenue we met the two men that live there and the providers.

The home is a family home for the two men. They were fostered by the registered person and her husband, who they call 'mum and dad', from an early age and have grown up as part of the family.

We observed that both men appeared comfortable and relaxed with the providers, and engaged in jovial family banter throughout our visit.

Both men had care plans in place. These provided information that would enable people other than the provider to maintain the care and support needed in the event of an emergency.

Medication was managed safely on behalf of both men.

Confidential records belonging to both men were maintained in good order, were fit for purpose and were stored appropriately for the type of service being provided.

21st November 2011 - During a routine inspection pdf icon

This home is a family home for the two young men that live there. They have been living with the registered person and her husband who they call “mum and dad” (providers) from an early age. We found the home to be well organised with good evidence that the two young men were receiving the care and support they needed. The two young men told us they were happy living at the home and it was “fantastic” and “peaceful, not too noisy”. Both were positive in their comments about the providers. Comments included: “Brilliant they do a lot for us”. “I could not ask for a better mum and dad”.

The two young men were being supported by the providers to maintain their independence and to integrate into the local community by taking part in a variety of social activities.

They told us they were involved in decisions about their care and how they spent their time including decisions about where to go on holiday.

 

 

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