The service was registered to provide accommodation and personal care for up to five people with a learning disability. At the time of our inspection five people were using the service. At the last inspection, in November 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care and there were enough staff to provide support to people to meet their needs. Staff had been suitably recruited to ensure they were able to work with people who used the service. People were protected from the risk of harm and received their prescribed medicines safely and helped to take responsibility for their medicines.

The care that people received continued to be effective. People made decisions about how they wanted to be supported and they could decide what to do and how to spend their time. Where people lacked capacity they were helped to make decisions. Where their liberty was restricted, this had been identified and action taken to ensure this was lawful. People were responsible for shopping and cooking the food they wanted to eat and supported to develop living skills. They received support to stay well and had access to health care services. Staff had training and professional development that they required to work effectively in their roles.

The care people received remained good. People had developed positive relationships with the staff who treated them with respect and kindness. Staff helped people to make choices about their care and their views were respected. People were involved in the planning and review of their care and family members continued to play an important role. Where people had any concerns they were able to make a complaint and this was responded to.

The service continued to be well-led. Systems were in place to assess and monitor the quality of the service. People and staff were encouraged to raise any views about the service on how improvements could be made. The manager promoted an open culture which put people at the heart of the service.

This inspection took place on 2 November 2015 and was unannounced.

The service was registered to provide accommodation and personal care for up to five people with a learning disability. At the time of our inspection five people were using the service. This was the first inspection of this service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to take risks at home and when out and encouraged to be independent and learn new life skills. Risks were assessed and reviewed to keep people safe and protect them from avoidable harm. People were protected from unnecessary harm by staff who knew how to recognise signs of abuse and how to report concerns in line with local safeguarding adult’s procedures.

Medicines were managed safely to ensure that people received their medicines as prescribed and to keep well.

People were supported to maintain their preferred diet and were supported to plan, and prepare their meals when they wanted to eat. Staff knew how to support people to eat well and develop the skills needed towards independence. There were sufficient numbers of staff to meet peoples need.

People’s consent was sought before care was delivered. Where people lacked capacity to make certain decisions; decisions were made in consultation with people who were important to them and made in their best interests.

People were treated with kindness and compassion by staff who knew them well. People were given time and explanations to help them make choices. We saw that people’s privacy and dignity was respected and people were called by their preferred name.

People received personalised care and were confident that staff supported them in the way they wanted to be supported. Staff knew people’s likes and dislikes and care records reflected how people wanted to be supported and how care was provided.

People knew how to make complaints and they felt that the staff and registered manager were approachable. Complaints were managed in line with the provider’s complaints procedure and people were informed of any investigation and actions.

Staff felt well supported by the registered manager and provider. Regular quality checks were completed people could comment on the quality of service provision. Where necessary, improvements were made to the service.