We were unable to talk to people at the practice as there were no appointments booked. We gathered evidence of people’s experiences of the service by reviewing the satisfaction questionnaires returned to the service between March 2012 to July 2013. We found that people who had used the service said that they were given information about their care and treatment before they underwent procedures. They said that staff were "very professional".

Appropriate medical checks were undertaken before people received treatment including information on any medications they were taking.

People who use the service were given sufficient information and were involved in making decisions about their care. People who use the service reported that the doctors had understood them and that they understood their proposed treatment.

The environment was comfortable and maintained appropriately to ensure it was safe for people using the service and staff.

Staff received adequate training and supervision. All staff had an annual appraisal that included looking at the aims and objectives of the service. The doctors received annual appraisals through the Independent Doctors Foundation.

The service conducted audits to monitor the quality of the service it was providing. Regular patient feedback questionnaires were completed.

There was a complaints procedure in place that was available to people. We saw the complaints procedure in the waiting room and on the provider’s web site.

We haven’t been able to speak to people using the service because there were no appointments made for patients on the day we visited. We gathered evidence of people’s experiences of the service by reviewing the quality assurance audit of questionnaires completed by patients from September 2011 to September 2012. We found that the overall response from patients ranged from good to very good. Comments included "very happy with the way we have been treated at the clinic" and "the information I was given by staff was very clear".

On this occasion we did not speak to people who use the service.