We observed that the surgery was clean and had a large waiting area. Staff wore clean uniforms and changed into their own clothes when they went home. Staff were able explain the decontamination process.

People told us that they were happy with the care they received and that they did not have to wait long to get an appointment. There were information leaflets displayed about various issues such as, cost of treatment, flossing techniques, and brushing techniques.

We found that treatment records contained past medical history, details of treatment given and advice given to the patient. People told us that the cost of treatment was always explained to them before treatment began.

Staff were given opportunity to continue professional development and had training needs analysed when they started employment and attended annual training for first aid awareness. Staff had knowledge about safeguarding children and vulnerable adults. However, there were no formal appraisal structures in place.

We found that there were risk assessments carried out. The complaints procedure was clearly displayed and people told us that they knew how to make a complaint as and when the need arose.

People’s views were sought and acted on. We were told that surveys were done twice a year. We found that people who responded to the survey completed in February 2013 were happy with the service. One person wrote “the dentist is very gentle and understanding. It is easy to relax while having treatment."