Abbey Medical Centre in Leeds is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 14th July 2017
Abbey Medical Centre is managed by Abbey Grange Medical Practice.
Contact Details:
Address:
Abbey Medical Centre Norman Street Leeds LS5 3JN United Kingdom
Telephone:
01132951844
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-07-14
Last Published
2017-07-14
Local Authority:
Leeds
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Abbey Medical Centre on 17 May 2017. Overall the practice is rated as good for providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.
Our key findings across all the areas we inspected were as follows:
The ethos and culture of the practice was to provide good quality service and care to patients.
Patients told us they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
The practice was able to meet the needs of patients. Information regarding the services provided by the practice and how to make a complaint was readily available for patients.
Patients reported they were positive about access to the service. They said they found it generally easy to make an appointment, there was continuity of care and urgent appointments were available on the same day as requested.
The practice of, and complied with, the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment.)
The practice a culture of openness and honesty which was reflected in their approach to safety.
Risks to patients were assessed and well managed.
There were comprehensive safeguarding systems in place; particularly around vulnerable children and adults.
The practice sought patient views how improvements could be made to the service, through the use of patient surveys and the NHS Friends and Family Test.
There was a clear leadership structure.
The practice was forward thinking, aware of future challenges and were open to innovative practice.
The practice nurses had devised a coded system for patients to book appointments for annual reviews when they had multiple conditions. When the patient gave their individual code to the receptionist they were able to book review appointments of the correct length and with the most appropriate clinician.
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