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Care Services

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Abelia Care Services Limited, Leominster.

Abelia Care Services Limited in Leominster is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th May 2016

Abelia Care Services Limited is managed by Abelia Care Services Limited.

Contact Details:

    Address:
      Abelia Care Services Limited
      17 West Street
      Leominster
      HR6 8EP
      United Kingdom
    Telephone:
      01568620129

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-05-24
    Last Published 2016-05-24

Local Authority:

    Herefordshire, County of

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

21st April 2016 - During a routine inspection pdf icon

This inspection took place on 21 and 22 April 2016 and was announced.

Abelia Care Services provides personal care for people in their own homes. At this inspection they were providing care and support for 76 people.

A registered manager was in post and present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe as staff had been trained and understood how to support people in a way that protected them from danger, harm and abuse. Staff had access to detailed care plans and risk assessments and were aware of how to protect people from harm. People were supported to be involved in their own assessments of risk and were encouraged to make informed decisions about their own safety.

The provider completed appropriate checks on staff before they started work to ensure they were safe to work with people. People received help with their medicine from staff who were trained to safely administer these and who made sure they had their medicine when they needed it. Staff followed safe practice when assisting people with their medicines.

People received care from staff who had the skills and knowledge to meet their needs. Staff attended training that was relevant to the people they supported and adapted to meet specific needs. Staff were supported by the provider and the registered manager who promoted an open and transparent culture.

People were involved in decisions about their day to day care. When people could not make decisions for themselves staff understood the steps they needed to follow to ensure their rights were upheld. People’s likes and dislikes were known by staff who supported them in a way which was personal to them. The provider understood risks associated with social isolation and staff engaged with people appropriately.

People were supported by staff who knew them well and had good relationships with them. Staff made sure people were involved in their own care and information was given to them in a way they could understand. People’s independence was encouraged and staff respected their privacy and dignity.

People had access to healthcare when needed and staff responded to any changes in need promptly and consistently.

People and staff felt able to express their views and felt their opinions mattered. The provider and registered manager undertook regular quality checks in order to drive improvements. The provider engaged people and their families and encouraged feedback. People felt confident they were listened to and their views were valued.

7th January 2014 - During a routine inspection pdf icon

People shared their experience of the care and support they received. Comments included, "The staff are all very caring and help me to live my life with dignity”.

People considered that the staff met their current needs and were very caring. They said, "I know who is coming and I feel safe with them in my home". People considered staff were well trained to do their job. People said the service was responsive to their changing needs.

The recruitment, induction and training of staff was organised well. The provider ensured that new staff were properly supported to provide care to vulnerable people. Staff were enabled to acquire further skills and qualifications relevant to the role they were in.

People told us they were regularly asked if their service was satisfactory. People knew how to complain and considered the level of communication with the office staff was very good. Records kept at the office were very well maintained. The provider used these and people’s opinions to monitor the quality of service provision and make changes to improve the service where necessary. This meant that the service was effective and well led.

31st January 2013 - During a routine inspection pdf icon

People shared positive experiences of the care and support they received. Comments included, “I have no complaints and I am very well looked after. The staff are very helpful in every way, top marks".

People told us they felt involved in the planning of their care and were able to choose how they wanted care to be done. People told us that staff respected their privacy and dignity.

People said they felt safe with staff from the agency. One person commented, “The staff treat me well”. Staff told us they had received training in keeping people safe. They demonstrated an understanding of the different forms of abuse and knew the procedure to follow if they suspected abuse.

People told us they liked that staff were consistent and caring. One person said, “The staff are brilliant and so professional". Staff told us they had attended a range of training courses to equip them with the knowledge and skills to effectively carry out their duties.

People who used the service said they felt able to raise any issues or complaints they had with the staff. The service provided people with information at the assessment stage which gave details of how to use the complaint process. The provider had systems in place to log and respond to complaints and monitor trends.

 

 

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