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Care Services

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Able Care and Support Services Ltd, 10 Corporation Street, Hyde.

Able Care and Support Services Ltd in 10 Corporation Street, Hyde is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for people whose rights are restricted under the mental health act, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 23rd August 2019

Able Care and Support Services Ltd is managed by Able Care and Support Services Ltd.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-08-23
    Last Published 2016-12-06

Local Authority:

    Tameside

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

11th October 2016 - During a routine inspection pdf icon

This inspection took place on 12 and 19 October 2016 and was announced. This was to ensure someone would be available to speak with us and show us records. We visited the provider’s office on 12 October 2016, and spoke with people who used the service, family members and staff on 19 October 2016.

Able Care and Support Services Limited provides care and support to people in their own homes. On the day of our inspection there were 24 people using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Able Care and Support Services Limited was last inspected by CQC on 11 June 2013 and was compliant with the regulations in force at that time.

Processes were in place to record and investigate accidents and incidents. Management and staff were aware of their responsibilities with regard to safeguarding vulnerable people and appropriate policies and procedures were in place. Risk assessments described potential risks and the safeguards in place to protect people who used the service and staff. Appropriate arrangements were in place for the administration and storage of medicines.

Staff were suitably trained and received regular supervisions and appraisals. The registered provider had an effective recruitment and selection procedure in place and carried out relevant pre-employment checks when they were recruiting staff.

The registered provider was working within the principles of the Mental Capacity Act 2005 (MCA).

People were protected from the risk of poor nutrition and staff were aware of people’s nutritional needs. Care records contained evidence of visits to and from external health care specialists.

People who used the service, and family members, were highly complementary about the standard of care provided by Able Care and Support Services Limited. Care was planned and delivered in a way that was personalised to each person.

People’s end of life care needs were catered for and staff were trained in how to provide end of life care. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

Care records indicated that people’s needs were assessed before they started using the service and care plans were written in a person centred way. Staff sought alternative methods in supporting people with their care needs and went the extra mile when providing care and support.

Staff were aware of people’s interests and hobbies and people were protected from social isolation. People who used the service, and family members, were aware of how to make a complaint and no formal complaints had been recorded at the service.

Staff felt supported by the registered manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. Family members told us they could contact the management at any time and the management were approachable and understanding.

11th June 2013 - During a routine inspection pdf icon

At the time of our inspection Able Care and Support Services Limited provided personal care support to three people. Unfortunately for various health reasons, they were unable to speak with us about the service they received. We did however speak with the relatives of two people who used the service. We found that they were happy with the service their relative received and were satisfied that their needs were being met. Comments included: “It [the service] seems to be exceptionally well managed” and “[My relative’s] got so much confidence in them”.

People who used the service and their relatives were supported to be involved in the service they received and how it was provided. One relative told us: “We’ve been involved all the way through”.

Care plans were person centred and contained clear guidance to staff about the support people needed.

Staff knew how to identify different types of abuse and described what they would do if they had any concerns.

A range of pre-employment checks were completed for new staff in line with regulatory requirements. Staff received a range of training and were supported to fulfil their role.

The provider performed spot checks and observations of staff practice and carried out quality monitoring telephone calls in order to assess the quality of the service provided.

 

 

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