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Care Services

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Accomplish Group Lifestyles (South West) LImited, Holmbush Business Centre, Wheal Northey, St Austell.

Accomplish Group Lifestyles (South West) LImited in Holmbush Business Centre, Wheal Northey, St Austell is a Homecare agencies and Supported living specialising in the provision of services relating to learning disabilities, personal care and physical disabilities. The last inspection date here was 18th March 2020

Accomplish Group Lifestyles (South West) LImited is managed by Accomplish Group Lifestyles (South West) Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Accomplish Group Lifestyles (South West) LImited
      Cornwall Services
      Holmbush Business Centre
      Wheal Northey
      St Austell
      PL25 3EF
      United Kingdom
    Telephone:
      0172672668
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-03-18
    Last Published 2017-09-27

Local Authority:

    Cornwall

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th August 2017 - During a routine inspection pdf icon

This announced comprehensive inspection took place on 29 August 2017. We announced this inspection in line with our methodology for inspecting domiciliary care services.

The last comprehensive inspection took place on 27 August 2015. There was a breach of the regulations at that time. We were concerned that information held at the service's office including people's care records, staff contact details and service user contact details were not always up to date and accurate. There were shortages of staff at the time of the last inspection which were leading to staff working long hours. This had led to the cancellation of some training, supervision and staff support meetings. This meant some staff had not had regular supervision and support provided. Some training updates were overdue for some staff. The service was not using the Care Certificate for staff who were new to the role.

We carried out a focused inspection 2 March 2017 to check on the actions taken by the service to meet the requirements of the regulation. We judged that the service had taken appropriate effective action and met the requirements of the regulations. The service was rated Good.

Tracscare is a community service that provides care and support to adults of all ages in their own homes. This includes people with learning and physical disabilities. The service provides some 24 hour live-in care for people in their own homes. The service also provides outreach support for people who require support with accessing the local area and work placements. At the time of this inspection the service was supporting 36 people.

The service had been taken over by a new provider and was in the process of transferring paperwork and processes over to the new provider's format.

People told us they felt safe while receiving care and support and reported that staff always respected their privacy and dignity. People who used the service were positive about the people who cared for them.

People confirmed that staff arrived when expected. Comments included, “Most of the time the carers are on time. They let me know if they are going to be late. Usually the Office rings me” and “They (staff) come on time and stay for the right amount of time.”

The service was recruiting new staff to cover vacant posts at the time of this inspection. Existing staff were covering these vacancies. The service did not use agency staff as they felt it was important for the people they supported to have continuity of care staff. We judged that people were not impacted by the staff vacancies. However, as found at previous inspections some staff supervision had not been provided as planned due to staff shortages.

The service operated safe recruitment practices and all staff had received safeguarding training. The providers' safeguarding policy did not contain details of local contact numbers for staff to use if they needed to raise a safeguarding concern. This was addressed by the service during the inspection, with the contact details for the Cornwall safeguarding unit printed and sent out to all staff.

All staff received induction training when they joined the service. The induction was in line with the care certificate. The new provider had asked the service to plan for all existing staff to undertake the care certificate as well as staff who were new to the care role. Training was regularly refreshed and appropriate additional training was provided to help ensure staff remained sufficiently skilled to meet people’s individual needs. Despite some staff supervisions not taking place as regularly as planned, staff told us they were well supported. The service operated an on call manager system to provide staff with any necessary guidance outside of office hours. Staff told us, “The staff meetings are very helpful. If you need help with anything or if something is not working, you can bring it up. At the next meeting we see how things have improved” and “The managers are always available. If the

2nd March 2017 - During an inspection to make sure that the improvements required had been made pdf icon

We carried out a comprehensive inspection on 27 August 2015. A breach of the legal requirements was found. This was because the information held at the service's office including people’s care records, staff contact details and service user contact details were not always up to date and accurate. There were shortages of staff at the time of the last inspection which were leading to staff working long hours. This had led to the cancellation of some training, supervision and staff support meetings. This meant some staff had not had regular supervision and support provided. Some training updates were overdue for some staff. The service was not using the Care Certificate for staff who were new to the role. The Deprivation of Liberty safeguards policy had not been updated to take account of changes to the criteria when this legislation should be considered. This meant staff were not provided with accurate current best practice guidance.

We undertook a focused inspection on the 2 March 2017 to see what actions the provider had taken to address the concerns from the last inspection and to confirm they now met legal requirements.

This report only covers our findings in relation to these topics. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Embrace on our website at www.cqc.org.uk

Embrace is a community service that provides care and support to adults of all ages, in their own homes. The service provides help with all aspects of people’s personal and social care needs in the Cornwall area. This includes people with learning and physical disabilities. The service provides some 24 hour live-in care for people in their own homes. The service also provides outreach support for people who require support with accessing the local area and work placements.

At the time of this focused inspection the service was supporting 37 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this focused inspection we found the registered provider had taken the necessary action to meet the legal requirements. The care plans held at the service office were up to date and provided current information on the needs of each person. Daily records were regularly returned to the office for auditing and filing. The service was able to provide an accurate contact list for all the people receiving a service and also all the staff currently providing support to them. Staff had received regular supervision and appraisals since the last inspection. Training updates were now recorded for each member of staff and held on a record that was monitored by the registered manager. This meant that updates were provided in a timely manner. All staff were up to date with their training requirements. The Deprivation of Liberty safeguards policy had been reviewed and now reflected current guidance.

29th November 2013 - During a routine inspection pdf icon

We carried out this inspection as part of our planned scheduled inspections.

We met with four people who used the service and spoke to two relatives to seek their views of the service provided. People who used the service and their relatives were very positive about the care and support they received. Three people told us they were very happy with they support they received. One person said, "X is very helpful they help with whatever I ask". One relative told us, "I have nothing but praise for the team that support X". Another relative told us, "X is very happy, they are well looked after".

The staff we spoke to were positive about management support and the quality of the service provided to people. Staff were knowledgeable about people's individual needs.

Records kept in staff files showed us all appropriate pre-employment checks were carried out. This meant people were protected by an effective recruitment process.

The provider had satisfactory quality assurance systems in place that ensured people were safe and improvements could be made as necessary. On the day of the inspection, staffing levels were satisfactory.

1st January 1970 - During a routine inspection pdf icon

European Lifestyles is a community service that provides care and support to adults of all ages, in their own homes and in registered services. The service provides help with all aspects of people’s personal and social care needs in the Cornwall area. This includes people with learning disabilities, physical disabilities and dementia care needs. The service mainly provides 24 hour live-in care for people in their own homes. However, the service also provides outreach support for people who require support with accessing the local area and work placements, and one to one support for older people with dementia care needs who live in residential care homes.

At the time of our inspection 23 people were receiving support from the service. These services were funded either through personal budgets or NHS funding.

There was a registered manager in post who was responsible for the day-to-day running of the service. However, the registered manager was not present during this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We carried out this announced inspection on 27 August 2015. We told the provider one day before that we would be coming. This was to ensure there would be someone available at the service when we visited and ensure we could access records relating to the running of the service.

European Lifestyles was last inspected 29 November 2013 and was found to be meeting the regulations.

People who received a service were not always able to express their views due to their healthcare needs, so we spoke with some families who told us they felt the service was safe. We spoke with healthcare professionals who had experience of working alongside the service and they confirmed the service was safe.

The office of the service did not hold current accurate records for each person who used the service. Also a person’s care file was missing from the office at the time of this inspection and the phone number for this person’s family was not available at the time of this inspection. This meant management and staff at the office could not access current information relating to people they were providing a service to.

Staff had received training in how to recognise and report abuse. All were clear about how to report any concerns and were confident that any allegations made would be fully investigated to help ensure people were protected. The service had vacant staff positions and staff reported working long hours. However, there were sufficient numbers of suitably qualified staff to meet the needs of people who used the service. The service was flexible and responded to people’s changing needs.

Families told us; “No complaints at all,” “The girls (staff) interact well with (the person) and we are very pleased” and “Really good care, (the person) has a really good time with them (staff).”

People received care from staff who knew them well, and had the knowledge and skills to meet their needs. People and their relatives spoke well of staff, comments included; “I like my carers and want the service to continue” and “(The person) really took to one member of staff they were really good and knew us all well and fitted in great with everything here, but he got moved to another service. (The person) was disappointed. Don’t get me wrong all the other staff are good, they know their stuff, just not such a good relationship as we had with (staff name).”

Staff were knowledgeable about the people they cared for and knew how to recognise if people’s needs changed. Staff were aware of people’s preferences and interests, as well as their health and support needs, which enabled them to provide a personalised service. Staff were kind and compassionate and treated people with dignity and respect.

The management had a clear understanding of the Mental Capacity Act 2005 and how to make sure people who did not have the mental capacity to make decisions for themselves had their legal rights protected.

Staff told us there was good communication with the management of the service. Staff said of management they were supportive and approachable.

There were effective quality assurance systems in place to make sure that any areas for improvement were identified and addressed. Equipment used at people’s home was regularly checked and serviced to help ensure it was always safe to use.

We found a breach of the Health and Social Care Act 2008 (Regulated Activities) 2014. You can see the action we have told the provider to take at the back of the full version of the report.

 

 

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