During the inspection we spoke with two dentists (one of the dentists was also the registered manager and provider), two dental nurses, and the practice manager. We spoke with ten people who used the service either during our visit or by telephone to ask them about their experiences of the service.

People that used the practice were very positive about the service they received. People told us that staff were polite and they were very accommodating to their needs. They told us how they were given enough information about different treatment options and fees to make an informed decision about the treatment they received. Their comments included: “I’m absolutely delighted with the practice” and “Best dentist I’ve ever been to and I’ve been to a few.”

We found that people had been involved in the decisions about their treatment and that they received the care and treatment they needed. Records detailed the treatment people had received.

Infection prevention procedures were followed to minimise the risk of infection and ensure instruments were being hygienically cleaned.

There were systems in place to monitor how the practice was run to ensure people received a quality service.

We did raise concerns with the practice about their recruitment processes which they immediately began to address after our visit. The dental practice has now put in place processes to safeguard people who used the service when appointing new staff.