We do not currently rate independent community mental health services.

This inspection was carried out as an announced, comprehensive inspection. We found:

• The premises were clean and well maintained.

• There were sufficient numbers of suitable, trained and supported staff to keep patients safe and meet their individual needs and preferences. Recruitment processes were robust to make sure people were cared for by suitable staff.

• Risk assessments and risk management plans were in place and reviewed regularly to ensure patients’ individual needs were being met safely. Risk management was recognised as the responsibility of all staff.

• There was a holistic approach to assessing, planning and delivering care and treatment to patients in line with current evidence-based guidance, best practice and legislation.

• Patients, and others important to them, were fully and actively involved in all aspects of the planning and delivery of their care and worked in partnership with the staff team.

• Staff were kind and compassionate and treated people with dignity and respect. The service was tailored and delivered care to patients to meet their individual needs.

• Morale was high and staff were positive about their leadership. Staff were supported, felt valued and listened to by the management team.

• There were effective systems in place to monitor and improve the quality of the service provided. Where improvements were needed, plans were put in place and action taken to make improvements.