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Care Services

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Addenbrooke's and the Rosie Hospitals, Hills Road, Cambridge.

Addenbrooke's and the Rosie Hospitals in Hills Road, Cambridge is a Diagnosis/screening, Hospital and Hospitals - Mental health/capacity specialising in the provision of services relating to accommodation for persons who require treatment for substance misuse, assessment or medical treatment for persons detained under the 1983 act, diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures, termination of pregnancies and treatment of disease, disorder or injury. The last inspection date here was 26th February 2019

Addenbrooke's and the Rosie Hospitals is managed by Cambridge University Hospitals NHS Foundation Trust who are also responsible for 3 other locations

Contact Details:

    Address:
      Addenbrooke's and the Rosie Hospitals
      Addenbrookes Hospital
      Hills Road
      Cambridge
      CB2 0QQ
      United Kingdom
    Telephone:
      01223245151
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Requires Improvement
Well-Led: Outstanding
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-02-26
    Last Published 2019-02-26

Local Authority:

    Cambridgeshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th January 2014 - During a themed inspection looking at Dementia Services pdf icon

To help us assess the quality of care and service patients living with dementia experienced we visited the emergency department, the short stay acute medicine for older people unit, a specialist ward for patients living with dementia which also provided services for patients experiencing delirium and a general medical older person's ward. We identified patients who were living with dementia in all of these areas.

We spoke with 18 patients living with dementia, observed five other patients who were living with dementia, spoke with eight people who cared for people living with dementia, some of these were care staff from care homes accompanying people. We also spoke with 20 staff. We looked at 11 sets of records, and we looked at the care and treatment pathway for these patients to ensure patients' needs were met.

Most patients told us they received good quality care and were involved in decisions about care and treatment, this meant care was planned and delivered in a way which was intended to meet patient’s individual needs.

Patients had access to a range of services to ensure their overall needs were met. The hospital staff worked hard to make sure they had the information they needed on admission to meet patients' needs effectively and to ensure an appropriate and safe discharge from hospital.

There were a number of systems in place to enable the trust to assess and monitor the quality of the service which were in line with national guidance on developing dementia care services.

10th December 2012 - During an inspection to make sure that the improvements required had been made pdf icon

During this inspection on the 10 December 2012 we visited three wards and spoke with several staff who were working on these wards. We visited two operating theatres and although we did not speak with people who were receiving care and treatment, we spoke with nursing staff, surgeons and consultants involved in the surgical procedures that were being undertaken during our inspection.

We found clear evidence of an improvement in the application of the World Health Organisation (WHO) checklist within operating theatres. We found staff were enthusiastic and focussed on maintaining people’s safety through the improved use of the WHO checklist. We found significant improvements in the completion and retention of specific surgical safety records relating to the individual responsibilities, which has led to greater safety for people and improved quality assurance.

Safeguarding arrangements for children and for vulnerable adults were inspected on the three wards that we visited and found to be fit for purpose. We found that staff knowledge about safeguarding was robust on the children’s ward we visited and that appropriate safeguarding arrangements were in place on older people’s wards.

The initiation of an extended and improved system of safety checks at each stage of the WHO checklist had ensured better safety for people in operating theatres. Quality assurance monitoring and auditing processes showed that continuous improvements in theatre safety had been achieved.

25th April 2012 - During an inspection in response to concerns pdf icon

During this review, we visited two ward areas, several theatres and spoke with eight people who were receiving treatment and one relative. Overall, they were complimentary about the care and treatment they had received and felt they had received sufficient levels of information from staff about their health issues.

One person in theatres said “Staff have been very kind and reassuring. I find all these checks good, I’ve never been asked my name and date of birth so much.”

Another person in the treatment centre said they had felt, "Claustrophobic" when the curtains were drawn around the bed spaces. Two other people made comments about the confined space around each bed although they felt staff did their best to help maintain privacy and confidentiality.

6th September 2011 - During an inspection in response to concerns pdf icon

We spoke with several women and their partner's about their experiences of the care and support received at the Rosie Maternity Hospital. Overall people were complimentary about the service, they advised that they had received relevant and timely information and felt well supported by staff.

However, one woman was not happy about the care and support she received during treatment after labour and another person advised that staffing levels, "Varied from shift to shift."

29th June 2011 - During a routine inspection pdf icon

During our visit to Addenbrooke's and the Rosie Maternity Hospitals people told us they were very satisfied with the care and treatment they had received. People who required surgery or a diagnostic test were given a full explanation of the procedure and felt they had given their informed consent.

The people that we spoke with told us they had no need to make a complaint about their care experience, but knew how to make a complaint should they feel it were necessary.

One person told us, “Staff here are fantastic, gold star, they are always helpful and explain what’s happening”.

People that we spoke with were not aware of how to raise any concerns about abuse or safeguarding issues and had not seen any information about the hospitals procedures to support them.

23rd March 2011 - During a themed inspection looking at Dignity and Nutrition pdf icon

We visited two wards and spoke with eight members of staff and six patients who were receiving care and treatment. We also used information provided by patients on the NHS Choices website and patient survey results. The survey results were generally good, although people who completed the outpatient survey felt they were not receiving sufficient information about how to receive test results.

We found that most people were happy with the way staff cared for them and felt respected by them. They told us that staff explain what they need to do and ask them if it is alright to help them first. Most people told us they had been given the opportunity to say how they wanted to be treated and had never felt embarrassed or uncomfortable during their stay.

On both wards we visited, people felt that staff did not respond to their needs quickly enough and one person said she can wait for up to an hour to have her call bell answered. One person said, “I don’t think they can respond quickly, they have so much to do, they do their best”.

All the people that we spoke with felt they had not received enough information from staff about one or more of the following: care options including the risks and benefits, the facilities available, or what will happen when they leave hospital.

Most people that we spoke with had not been asked for feedback about their care experiences.

Overall people told us the standard of food was good and they got their choice of meal most of the time. They were aware that snacks and drinks are available any time of day although two people had made requests that were not received. Some people had missed a meal because they were away from the ward and were able to order a ‘late’ meal. One person said they are not routinely offered an evening drink although they could request one. The next routine hot drink is offered to people at breakfast time and she felt it was unacceptable to wait for over twelve hours.

People told us that they are offered hand wipes before meals and the tables are wiped down if they are visibly dirty. Most people had not talked to someone about what they liked to eat and any support they needed with their diet. They are not always asked if they have had enough to eat and drink.

29th December 2010 - During an inspection to make sure that the improvements required had been made pdf icon

We spoke with a total of 31 people during our visit to the accident and emergency department. These people were present because they required treatment or they were there to accompany someone. This includes friends, parents, other relatives and paramedic teams.

Overall people who were being treated in the accident and emergency department told us that their experience was positive. They found that staff were attentive, approachable and informative. Most people were very satisfied with their treatment and the experience of being a patient in the department.

Some people who were waiting realised they had been delayed so that staff could treat people with more immediate needs first.

People told us that staff treated them with respect and dignity and provided them with an appropriate level of information. However, some people in the main waiting areas felt they were not informed about how long they would need to wait before being treated.

Four people who had already been assessed informed us that they were waiting for results of blood tests and they felt this was an unnecessary delay to their treatment or discharge. They indicated tests had been taken between one and four hours previously.

One person commented that plain English could be used by staff as they were not sure of the meaning of some of the terms and language used by clinicians.

1st January 1970 - During a routine inspection pdf icon

A summary of services at this trust appears in the overall summary above.

 

 

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