We visited the service to follow up on concerns highlighted during the last inspection. These concerns were around inadequate recruitment practices and quality monitoring systems.

During this inspection, we found the provider had taken steps to rectify the situation and had implemented new policies and procedures.

We found a new recruitment policy and procedure was in place which was open, fair and ensured checks were made on candidates' suitability for the post or which they had applied, prior to them commencing work.

We also found the provider had made significant progress in formalising their systems for monitoring the quality of the service provided to people.

We spoke with five people using the service (patients) in the surgery, three members of staff and one of the dentists. All the patients we spoke with felt the staff treated them in a friendly and respectful manner. They said staff were good at making them feel comfortable and at ease. One person said, "The staff are lovely" and "They are very friendly and explain everything properly".

People's right to private discussions/consultations was upheld and there was another room, other than the surgery, where private discussions could take place.

We found that some of the requirements relating to workers had not been completed. The management had not established systems that regularly assess and monitor of the quality of the service.

Patients we spoke with felt they were given enough information about their treatment options, and the relevant fees. This enabled them to make prefered choices. They said the dentist discussed these things properly with them. One patient said, "The dentist was very patient and explained everything thoroughly more than once".

Patients we spoke with told us they were very satisfied with their dental treatment. One said, "I'm very happy with the results of my treatment". We saw some written comments people had made. One described the dentist as ’having the patience of a saint’.