Attention: The information on this website is currently out of date and should not be relied upon..

Care Services

carehome, nursing and medical services directory


Advance Support and Enabling Service, Exeter Business Park, Exeter.

Advance Support and Enabling Service in Exeter Business Park, Exeter is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 10th September 2019

Advance Support and Enabling Service is managed by Advance Support and Enabling Service.

Contact Details:

    Address:
      Advance Support and Enabling Service
      1 Emperor Way
      Exeter Business Park
      Exeter
      EX1 3QS
      United Kingdom
    Telephone:
      01392314747

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-09-10
    Last Published 2017-01-31

Local Authority:

    Devon

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th November 2016 - During a routine inspection pdf icon

Advance Support and Enabling Service provides a supported living service to people with a learning disability. A supported living service is one where people live in their own home and receive care and support in order to promote their independence. At the time of our inspection the service was providing support to 15 people living in 4 shared homes in the Exeter area. Everyone receiving a service required support to meet their personal care needs. The support provided by Advance Support and Enabling varied depending upon each person’s needs and could be up to 24 hours a day.

We carried out this announced inspection on 04, 07 and 08 November 2016. The last inspection took place in February 2014 during which we found no breaches in the regulations.

There was a registered manager in post who was also the owner of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager worked closely with the service manager, who had day to day oversight of care provision and the office manager, who held responsibility for the administrative side of the business and human resources.

The registered manager was passionate about supporting the rights of people with learning disability to lead happy and fulfilling lives and to achieve as much independence as possible. They said “Our vision is about enabling people to receive their maximum potential - and never assuming they’ve reached it”. The registered manager, working closely with the office manager and service manager, demonstrated their commitment to providing high quality, well-led and inclusive support to each person receiving a service. They had effective systems in place to assess people’s needs, recruit and train dedicated staff and to monitor the quality of the support services they provided.

People either told us directly, or indicated through their demeanour, they felt safe, were happy and staff were caring. We saw people approaching staff with confidence and smiling and laughing, indicating they felt safe in their presence. One person said about their home, “It’s safe, cosy, funky and fantastic”. Relatives had a high level of confidence in the service providing a safe environment for their relatives to live. One relative said “Everyone living in the house is secure, happy and confident. I trust them all implicitly with my daughter’s safety”. We saw staff treating people with great respect, kindness and patience throughout our inspection.

People benefitted from detailed planning and assessment before they were offered a service. This ensured the compatibility of people living together in each house. Support was developed based on people’s needs and aspirations. Great emphasis was placed on people’s rights to make their own decisions and choices as far as they possibly could and people were supported to do this. For example, through the use of skilled communication, advocacy and involvement of people’s circle of support. People and relatives we spoke with expressed a high level of satisfaction.

Person centred plans were developed with the person and people who knew them well. They were personalised and contained a range of formats including symbols, pictures and words to help the person understand their plan. Care plans guided staff in relation to the detailed support people needed to manage their day to day needs. They offered clear guidance for staff in relation to people’s individual social and personal care needs at different times of the day. This included their likes, dislikes, medicines, any healthcare needs and potential areas of risk.

Attention was given to people’s physical and emotional care needs. For example, some people had serious long term health c

20th March 2013 - During a routine inspection pdf icon

We were invited into two of the three homes supported by Advance Support and Enabling Service. People living in the houses welcomed us in and showed us around. We spent the morning with four of the tenants. They were happy to talk to us about their life stories and experiences. They told us that they were “very happy living in the house”. One person said “it’s the best place I have ever lived.”

We saw that the people living in the houses were encouraged and supported to be independent and make their own choices. Risks has been assessed and process put in place to minimise them without having a negative impact on people’s lives.

Staff were happy and we saw that they knew each person and worked with them well. We spoke with two staff members who told us that they felt supported by the provider. They said that training was good and they were able to ask questions or advice at any time. People were cared for in a safe environment and told us they felt safe and secure.

The provider had and effective system to regularly assess and monitor the quality of the service that people receive.

1st January 1970 - During a routine inspection pdf icon

On the day of our inspection the service was providing support for 11 people living with a learning disability in 3 houses in the city of Exeter.

We visited two of these houses on the first day of our inspection. We met with four people who used the service and also spoke with the registered manager, and five support workers.

On the second day of our inspection we visited the service's main office in Dawlish. We spoke with the administrator and both of the providers one of which is also the registered manager.

Following our visit we made contact with a health professional and three representatives of people using the service to ask their views.

One family representative told us, “we are very happy with the values of the service and attitude to promote independence”.

We saw that care plans were comprehensive and reflected the individual needs of the person they related to.

The service had suitable arrangements in place to protect people from the risk of abuse.

We found that people’s medication was managed in a safe way.

The provider had an effective system in place to regularly assess and monitor the quality of the service provided.

 

 

Latest Additions: