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Age Concern York Bridge the Gap Service, 15 Priory Street, York.

Age Concern York Bridge the Gap Service in 15 Priory Street, York is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th October 2019

Age Concern York Bridge the Gap Service is managed by Age Concern York who are also responsible for 1 other location

Contact Details:

    Address:
      Age Concern York Bridge the Gap Service
      Priory Street Centre
      15 Priory Street
      York
      YO1 6ET
      United Kingdom
    Telephone:
      01904866070
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-10-24
    Last Published 2017-03-29

Local Authority:

    York

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

8th February 2017 - During a routine inspection pdf icon

This was the first time we had carried out an inspection at this location, which was registered with the Care Quality Commission (CQC) in August 2016. We inspected this service on 08 February and 02 March 2017. The inspection was announced. The registered provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the location offices when we visited.

Age Concern York Bridge the Gap Service, is registered to provide personal care to people in their own homes. Their main office is centred in York and there is paid parking available on the road outside and at a long stay car park nearby. The service is registered to provide support to: people living with dementia, learning disabilities or autistic spectrum disorder, mental health, older people, people with an eating disorder, physical disability and sensory impairment.

At the time of our inspection, the service was providing the registered activity of personal care for nine people in their own homes.

The registered provider is required to have a registered manager in post and, on the day of our inspection, there was a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care workers we spoke with understood the types of abuse they might see and knew how to respond to protect people from avoidable harm and abuse.

People's needs were assessed and risk assessments put in place. However, we found this information about people was not always consistently recorded but was updated during our inspection.

The service had a safe recruitment process and used a pre-planned rota system that ensured that they had sufficient care workers to meet people's needs.

Pre-employment checks were completed before employees commenced their role, which meant only those people considered suitable to work with vulnerable people were employed.

Systems and processes had been implemented that helped to ensure medicines for people were administered safely in line with policy and procedure. Medicines audits were completed monthly and, along with spot checks on care workers administering medicines, highlighted any areas for improvement.

Where accidents and incidents had been reported we found a system in place to record and evaluate the event and the registered manager signed these off.

Training was managed electronically and this included areas the registered provider considered essential and other areas that were specific to people's individual needs. This meant care workers had the appropriate knowledge required to meet with people's individual needs.

The registered provider was working with the legal requirements of legislation under the Mental Capacity Act 2005 (MCA). Care workers had received training in the MCA and had a good understanding of the act and how it impacted on their daily role. Care workers told us they always assumed people had capacity unless assessments identified otherwise.

People were encouraged to maintain their independence and reviews of the type and amount of support they required were continuous. We found examples where the amount of support people required when first leaving hospital did on occasion reduce due to the quality and assessment of the care and support they received.

People were involved in their care planning and we saw, where people had capacity to do so, they had signed their consent to the care and support along with the main carer and the registered provider.

People received their care and support from regular care workers meaning that care workers knew how best to support that person. This consistency helped people to develop a meani

 

 

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