We carried out a comprehensive inspection of Albany House on 30 August 2017. This was an announced inspection. We told the provider one day before our inspection visit that we would be coming. This was because we wanted to make sure there would be people to speak with and we would have access to records. At the previous inspection the service was rated good. At this inspection the rating remained good.

Albany House provides accommodation and personal care for up to four people who have a learning disability. During this inspection four people were living at the service.

The service is situated in a residential area close to the centre of Redruth. All the people living at Albany House were mobile and had a good level of independence which meant there was no need for the use of mobile aids and adaptations. Some people using the service were supported to use community facilities.

Accidents and incidents were appropriately recorded and the registered manager understood their responsibilities with regard to safeguarding and had been trained in safeguarding vulnerable adults.

Appropriate arrangements were in place for the administration and storage of medicines.

Risk assessments were in place to minimise the potential risk of harm to people who lived at the service. These had been kept under review and were relevant to the care and support people required.

People told us they felt safe living at Albany house. Comments included, “I do feel safe here. I like living here. I have everything I need” and “(Registered manager) is very kind and helps me with everything.”

People had their healthcare needs met and there were examples of how people's health needs had been effectively responded to. People were treated with dignity and respect and independence was promoted wherever possible.

There were no additional staff employed at the service other than the registered providers. However, where necessary they were supported by a person with the necessary recruitment checks and experience to support people living at Albany House.

People were able to do things they enjoyed and keep in touch with those people who were important to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People and relatives knew how to raise any complaints they had and were confident staff would take action if this happened.

Checks were undertaken on the quality of the care by the registered manager through regular communication and by seeking the views of people using the service and their relatives.

Most service certificates were in place to show the service maintained its Gas, fire and electric systems. However the electric maintenance certificate was out of date. This was being addressed by the registered manager to ensure the systems were safe.

We spoke with three people who lived at Albany House. People told us they were happy living at the home and liked the staff that assisted them. They said the home was comfortable and clean. We observed each person had individualised their own room to suit their personal taste. People told us they chose how they spent their time and had free choice about areas of their life such as when they went to bed and what choice of meals they had.

We saw people coming and going from various activities during the day. People were happy to spend time socialising together, talking with staff or spending time in their own rooms. We saw people moved around the home with no restrictions.

We saw there was a choice of suitable and nutritious food and drinks, in sufficient quantities to meet people’s needs.

People told us they felt safe living at Albany House and would talk to the providers if they had any concerns.

The provider had developed a policy and procedure which assessed and monitored the quality of the service provided by the home to ensure people received safe and appropriate care and treatment.

There were four people who lived at Albany House at the time of the inspection. We met three of the people. One person was out for the day at a day placement. We saw that people appeared happy and relaxed and made choices about how they spent their day. One person walked into the local town in the afternoon and bought some cards. People talked with the provider throughout the day and sought to be in their company. People told us they were happy to live at Albany House and one person told us it was, ‘marvellous’.

People who used the service had lived at Albany House for between three and 13 years.

We saw there were risk assessments in place for all four people that assessed and recorded action taken to minimise any potential risks to the individuals, whilst recognising the individual’s right to take informed risks. The care records showed liaison with other agencies to ensure the persons’ best interests were served. Family members were encouraged to be part of the person’s care planning and reviews. Care plans included detailed information about each person including their capabilities, their likes and preferences and areas where they required additional care and assistance. The registered managers were aware of individual capacity issues and information regarding capacity was included within the care plan documentation.

There were four people living at Albany House at the time of the inspection. We met all four people who live at Alany House during the inspection. One person was out shopping with their friend during part of the inspection.

We saw that people who use the service were relaxed and were making choices about how they spent the afternoon. They all interacted with the providers frequently and they appeared to seek out and enjoy the company of the registered providers. They all seemed happy in their manner and all told us that they liked to live at Albany House.

The registered providers acted in a professional manner and were friendly and respectful towards the people who live at Albany House throughout the inspection.

We carried out a comprehensive inspection of Albany House on 30 August 2017. This was an announced inspection. We told the provider one day before our inspection visit that we would be coming. This was because we wanted to make sure there would be people to speak with and we would have access to records. At the previous inspection the service was rated good. At this inspection the rating remained good.

Albany House provides accommodation and personal care for up to four people who have a learning disability. During this inspection four people were living at the service.

The service is situated in a residential area close to the centre of Redruth. All the people living at Albany House were mobile and had a good level of independence which meant there was no need for the use of mobile aids and adaptations. Some people using the service were supported to use community facilities.

Accidents and incidents were appropriately recorded and the registered manager understood their responsibilities with regard to safeguarding and had been trained in safeguarding vulnerable adults.

Appropriate arrangements were in place for the administration and storage of medicines.

Risk assessments were in place to minimise the potential risk of harm to people who lived at the service. These had been kept under review and were relevant to the care and support people required.

People told us they felt safe living at Albany house. Comments included, “I do feel safe here. I like living here. I have everything I need” and “(Registered manager) is very kind and helps me with everything.”

People had their healthcare needs met and there were examples of how people's health needs had been effectively responded to. People were treated with dignity and respect and independence was promoted wherever possible.

There were no additional staff employed at the service other than the registered providers. However, where necessary they were supported by a person with the necessary recruitment checks and experience to support people living at Albany House.

People were able to do things they enjoyed and keep in touch with those people who were important to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People and relatives knew how to raise any complaints they had and were confident staff would take action if this happened.

Checks were undertaken on the quality of the care by the registered manager through regular communication and by seeking the views of people using the service and their relatives.

Most service certificates were in place to show the service maintained its Gas, fire and electric systems. However the electric maintenance certificate was out of date. This was being addressed by the registered manager to ensure the systems were safe.