Albany Practice in Boston Manor Road, Brentford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd November 2019
Albany Practice is managed by Albany Practice.
Contact Details:
Address:
Albany Practice Brentford Health Centre Boston Manor Road Brentford TW8 8DS United Kingdom
Telephone:
02086303838
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2019-11-22
Last Published
2016-05-10
Local Authority:
Hounslow
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Albany Practice on 28 January 2016. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. However, not all adverse events were investigated as a significant event and there was limited evidence of shared learning for these incidents.
Risks to patients were assessed and generally well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said staff were friendly, helpful, caring, polite and that they felt involved in decisions about their care and treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
Improve the documentation of actions taken from adverse events that are not investigated as a full significant event.
Complete training for all staff undertaking chaperone duties.
Ensure that procedures for monitoring fridge temperatures used to store vaccines and medicines are consistently followed.
Review the storage arrangements of emergency medicines and equipment to ensure timely access in the event of a medical emergency and improve the monitoring of medical consumables to ensure they are in date and fit for purpose. Ensure a serial log is maintained for all hand written prescriptions.
Ensure there is a system for shared learning of new guidelines and protocols.
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