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Care Services

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Albert Road, West Drayton.

Albert Road in West Drayton is a Supported living specialising in the provision of services relating to learning disabilities and personal care. The last inspection date here was 22nd May 2019

Albert Road is managed by Salisbury Support 4 Autism Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Albert Road
      66 Albert Road
      West Drayton
      UB7 8ES
      United Kingdom
    Telephone:
      02037440144
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-22
    Last Published 2019-05-22

Local Authority:

    Hillingdon

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st May 2019 - During a routine inspection

About the service:

¿ Albert road provides a supported living service to people living in their own flats or shared accommodation within seven ‘supported living’ schemes. The aim is for people to live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements.

¿ Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, 27 people were receiving personal care.

¿ Each supported living scheme had a manager in post, and a registered manager oversaw the seven schemes.

¿ The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and mental health needs using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

¿ At the last inspection, we found that the provider did not have effective arrangements to protect people against the risks associated with the management of medicines. However, at this inspection, the provider had made improvements and people were receiving their medicines safely and as prescribed.

¿ There were systems and processes to help protect people from the risk of harm. There were enough staff on duty to meet people's needs and there were contingency plans in the event of staff absence. Employment checks were in place to obtain information about new staff before they could support people.

¿ Care plans and risk assessments were reviewed and updated whenever people's needs changed. People and relatives told us they were involved in the planning and reviewing of their care and support and felt valued.

¿ The risks to people's safety and wellbeing were assessed and regularly reviewed. People were supported to manage their own safety and remain as independent as they could be. The provider had processes in place for the recording and investigation of incidents and accidents and lessons were learnt when things went wrong.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

¿ Staff had undertaken training in the Mental Capacity Act 2005 (MCA) and were aware of their responsibilities in relation to the Act. The provider had liaised with the local authority when people required Court of Protection decisions about being deprived of their liberty in the receipt of care and treatment. At the time of our inspection, nobody was being deprived of their liberty unlawfully.

¿ People were protected by the provider’s arrangements in relation to the prevention and control of infection. The provider had a procedure regarding infection control and the staff had specific training in this area.

¿ People’s health and nutritional needs were recorded and met. Where possible, people using the service were supported to shop for ingredients and cooked their own food. Staff supported people to attend medical appointments where support was required.

¿ People were supported by staff who were sufficiently trained, supervised and appraised.

¿ A range of activities were arranged that met people’s individual interests and people were consulted about what they wanted to do.

¿ Staff were caring and treated people with dignity, compassion and respect. Support plans were clear and comprehensive and included people's individual needs, detailed what was important to them, how they made decisions and how they wanted their care to be provided.

¿ People told us, and we saw staff supported them in a way that considered their diversity, values a

27th March 2018 - During a routine inspection pdf icon

The inspection took place on 27, 28 and 29 March 2018 and was announced. Albert Road has been registered under the provider, Salisbury Support 4 Autism Limited since 16 August 2017. Salisbury Support 4 Autism offers a service to adults on the Autistic Spectrum Disorder, complex needs and challenging behaviour who require care and support in a progressive life-long learning environment. This was the first inspection of Albert Road under their ownership.

This service provides care and support to people living in five ‘supported living’ schemes, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Each setting was a large house which accommodated up to five people and these were located in north and south London. In total, there were 21 people using the service at the time of our inspection.

Houses in multiple occupation are properties where at least three people in more than one household share toilet, bathroom or kitchen facilities. Each setting had a manager in post, and the registered manager overlooked the five settings. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Our findings during the inspection show that the provider did not have effective arrangements to protect people against the risks associated with the management of medicines. We saw that appropriate action was taken to rectify this before the end of our inspection.

There were systems in place to assess and monitor the quality of the service, but these had not always been effective and had not identified the issues we found during our inspection.

We found breaches of the Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to Safe care and treatment and Good governance. You can see what action we have told the provider to take at the back of the full version of this report.

Notwithstanding the above, there were other systems and processes in place to help protect people from the risk of harm. There were enough staff on duty to meet people's needs and there were contingency plans in the event of staff absence. Employment checks were in place to obtain information about new staff before they were allowed to support people.

Care plans and risk assessments were reviewed and updated whenever people's needs changed. People and relatives told us they were involved in the planning and reviewing of their care and support, and felt valued.

The risks to people's safety and wellbeing were assessed and regularly reviewed. People were supported to manage their own safety and remain as independent as they could be. The provider had processes in place for the recording and investigation of incidents and accidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had undertaken training in the Mental Capacity Act 2005 (MCA) and were aware of their responsibilities in relation to the Act. The provider had liaised with the local authority when people required Court of Protection decisions with regard to being deprived of their liberty in

 

 

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