Albion Street Group Practice, 87 Albion Street, Rotherhithe, London.
Albion Street Group Practice in 87 Albion Street, Rotherhithe, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 5th March 2019
Albion Street Group Practice is managed by Albion Street Group Practice.
Contact Details:
Address:
Albion Street Group Practice The Albion Street Health Centre 87 Albion Street Rotherhithe London SE16 7JX United Kingdom
We carried out an announced comprehensive inspection at Albion Street Group Practice in Rotherhithe, London on 30 January 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
What we found when we inspected
Information from our ongoing monitoring of data about services
Information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
The practice provided care in a way that kept patients safe and protected them from avoidable harm.
Patients received effective care and treatment that met their needs. It ensured that care and treatment was delivered according to local and national evidence-based guidelines.
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
The practice organised and delivered services to meet patients’ needs.
The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice was a training practice for GP trainees and for medical and nursing students
Whilst we found no breaches of regulations, the provider should:
Look at methods to improve the uptake of cervical screening for eligible patients.
Continue to improve the system in place to promote childhood immunisations in order to increase patient uptake.
Review and improve the processes to identify carers in the practice population to ensure they are offered the correct support, care and treatment.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Albion Street Group Practice on 15 December 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and mostly well managed. A newly-recruited nurse had ported over a previous Disclosure and Barring Service (DBS) check but we saw that the practice took adequate steps to address this shortly after our inspection.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand, but there was limited information to inform patients of how they could access support groups and organisations.
Some patients told us they found it difficult to get an appointment although there were urgent appointments available the same day. The practice participated in a local scheme to improve access to appointments for patients at the practice.
The practice had good facilities and was well equipped to treat patients and meet their needs; however there was no lift to access the first floor.
There was a clear leadership structure and staff felt supported by management. The practice pro-actively sought feedback from staff and patients, which it acted on.
There are areas where the provider should make improvements.
The provider should:
Ensure it continually monitors its cervical screening performance to identify areas for improvement.
Ensure recruitment procedures include a DBS update check for all newly-recruited staff.
Ensure patient information on avenues of support available is displayed in the waiting areas.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
