This was a follow up visit to check that the provider had achieved compliance with the regulations regarding fitness of workers following our previous inspection in September 2013. During this inspection we looked at one non-compliant outcome. During this inspection we did not speak with people who used the service.

We found improvements had been made in regard to the availability of all staff recruitment records.

We spoke with four people who visited the practice during this inspection. Everybody was extremely positive about the care and the services provided. Their comments included; "I like the dentists here, they are very thorough and explain everything well." And I never feel rushed here, the staff take their time to make you feel at ease and I am given options and have time to decide what is right for me." People told us they were always asked for written and verbal consent prior to treatments and they were given the information they required to make informed decisions. The records we saw confirmed this.

People told us they felt safe. One person said “I trust the staff here and I feel completely safe.” We saw that the provider had taken all reasonable steps to ensure that they responded appropriately to any allegations or suspicions of abuse for both adults and children.

People told us the surgery and waiting areas were always clean and tidy. One person told us “It’s always spotlessly clean, so much better than it used to be when it was owned by a different company.” We found that there were systems in place which ensured that the environment was clean and infection risks were appropriately managed.

People told us they would feel confident to make a complaint if the need arose. One person said “Oh yes I noticed there was a notice about how to make a complaint in the reception area.” The provider had a system in place which they had used effectively to attempt to resolve any complaints.