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Care Services

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Alderwood 2 - Hillcrest 2, Northampton.

Alderwood 2 - Hillcrest 2 in Northampton is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for children (0 - 18yrs), learning disabilities and mental health conditions. The last inspection date here was 5th January 2019

Alderwood 2 - Hillcrest 2 is managed by Alderwood L.L.A. Limited who are also responsible for 11 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Outstanding
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-01-05
    Last Published 2019-01-05

Local Authority:

    Northamptonshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th November 2018 - During a routine inspection pdf icon

The inspection took place on 6th November 2018 and was the first inspection of the service since they registered with CQC in November 2017.

Alderwood 2- Hillcrest 2 is a small residential care home registered to provide care for up to six people with learning disabilities and autism. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. On the day of the inspection there were three people living in the home.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service has a Registered Manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living at Alderwood 2- Hillcrest 2 had a range of complex care needs and required a high level of support with daily living inside and outside the home. We met all three people during our visit and were able to observe interactions that evidenced their daily routines and plans.

People were supported and encouraged to lead a fulfilling life and have choice and control over their care, environment and activities. People felt a part of their community, and could take pride in their achievements.

There was a very positive and empowering culture within the service. The management team provided strong leadership and led by example. Relatives, staff and other agencies were very positive about the leadership of the service. They described the registered manager as "an asset", "supportive," and "positive.”

We observed positive and compassionate interactions between staff and the people they supported. Staff said they loved their work and were passionate about providing high standards of care. The provider inspired staff to provide an exceptional quality service.

Risks in relation to people’s care were assessed, understood and managed well. Staff worked hard to manage risks, whilst not restricting people’s opportunities. People were encouraged to lead active lives and were supported to participate in community life as much as possible.

Personalised care was central to the homes philosophy and staff demonstrated they understood this when talking about how they met peoples personalised care and support needs. People’s care records and support arrangements were highly bespoke, which ensured care was tailored to meet their individual and diverse needs. We saw people were enabled to live a happy rewarding life, to feel safe, enabled to try new opportunities, achieve goals and reach their potential.

Systems were in place to identify what each person wanted to achieve, and how best to support them to do this. Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes.

People's safety was paramount in the service. People were supported to understand how to keep safe. Training for peoples on safety topics such as, keeping safe in the community, bullying and hate crime, sexual health and relationships was delivered.

Professionals involved in people’s care confirmed that the service was attentive to people’s needs and had been able to meet People’s complexities of need where other services had been unsuccessful. Staff were innovative in finding ways to ensure that a person received the medical treatment that they needed and they had taken inventive steps in complying with the accessible in

 

 

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