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Care Services

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All About Home Care (Kent), Southborough.

All About Home Care (Kent) in Southborough is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 6th March 2020

All About Home Care (Kent) is managed by All About Home Care Limited.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-Led: Outstanding
Overall: Outstanding

Further Details:

Important Dates:

    Last Inspection 2020-03-06
    Last Published 2017-06-08

Local Authority:

    Kent

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th April 2017 - During a routine inspection pdf icon

All About Home Care is a care agency that provides personal care, companionship and support to people living in their own homes. The service specialises in support for people living with dementia, people with neurological conditions and people at the end of their life. The service covers the West Kent areas of Tunbridge Wells, Tonbridge, Sevenoaks and the surrounding villages and offers a minimum call duration of one hour in line with the organisation’s person centred values. There were 14 people using the service who were receiving personal care at the time of the inspection.

This inspection was carried out on 26 April 2017 and was unannounced. The inspection was carried out by one inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

There was a manager in post who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives were exceptionally complimentary about the caring nature of the staff and the compassionate values of the service. A health care professional involved with people using the service told us, “The care delivery and support for people and their families is excellent.” Staff were passionate about delivering the caring values of the organisation and they knew the people they supported well. One staff member said, “They allow you the time to spend with people, it’s the best agency I have ever worked for.” Staff and the management team frequently went above and beyond the agreed care contract to provide additional support to people, which they did not charge for, to ensure their comfort, safety and wellbeing.

People received an exceptionally responsive, flexible and person centred service. Their care and support was planned in partnership with them. A person’s relative told us, “The thoughts that went into his care plan went far beyond his physical needs.” We saw many examples where staff had been flexible in the way they supported a person to meet their needs and requests. Staff had gone beyond the agreed care package on many occasions to provide personalised support and to ensure people had the opportunity to do the things they enjoyed. A person’s relative told us, “Every team member is tolerant, open minded, willing and unprejudiced.”

The service was exceptionally well led. The vision and values of the service were person centred and made sure people were always at the heart of the service. The directors of the organisation told us, “Our minimum standard is excellent and our mantra is ‘Every Detail Matters’.” We found that these values were effectively cascaded through the care team and this meant that people received a truly person centred service. There was excellent leadership of the service and effective systems for monitoring and improving the quality of the service. A person’s relative commented, “I cannot commend their leadership highly enough.”

The registered provider demonstrated a strong emphasis on continually striving to improve. The service had developed areas of specialism including the care of people living with dementia. The directors of the service played a key role in raising awareness of dementia in the local community. This included providing dementia awareness sessions to local businesses that people they support may use.

People were supported sensitively at the end of their life. Staff treated people with compassion and worked closely with the hospice to enable them to have a comfortable, dignified and pain free death. A person’s relative told us, “For three months this wonderful team called in four times a day, providing trul

 

 

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