Our visit was discussed and arranged with the practice two days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the practice. During the inspection we spoke with the provider, two dental nurses and one receptionist and observed a consultation. After our inspection visit, we spoke by telephone with eight people who were registered with the practice to ask them about their experiences of the service.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and were able to ask all the questions they wanted to. Their comments included, “No concerns at all”, "Told me the options I had” and “Treated very well.”

People who were very nervous about going to the dentist told us that the staff were friendly and patient with them. Staff reassured them throughout their treatment, putting them at ease.

People told us that the practice was clean and tidy and that they had no concerns about hygiene. We found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

There were systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.