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Care Services

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Alliance Living Care - Tamar Court, Tamar Road, Weston Super Mare.

Alliance Living Care - Tamar Court in Tamar Road, Weston Super Mare is a Homecare agencies and Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 31st August 2019

Alliance Living Care - Tamar Court is managed by Alliance Living Care Ltd who are also responsible for 3 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-08-31
    Last Published 2018-07-12

Local Authority:

    North Somerset

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

21st May 2018 - During a routine inspection pdf icon

We undertook this comprehensive inspection on the 21 and 22 May 2018 it was announced.

This was the service’s first inspection since it registered in March 2017.

This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

At the time of the inspection 42 people were receiving care and support in their own flats at Tamar Court. Not everyone living at Tamar Court receives a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People did not always have records in place that confirmed they had received their medicines as required and safely. Where people needed topical creams applied body maps were not in place.

People were supported by staff who had suitable checks in place prior to supporting people. Staff received supervision, training and an annual appraisal and new staff received a 12 week induction to ensure they were confident and competent in their new role.

People had care plans and support plans that confirmed how they wished to be supported and risk assessments confirmed people’s individual risks and how these were being managed.

People were supported by staff who offered choice however the principles of the Mental Capacity Act 2005 were not being followed. This is because one of the principles of the MCA is that people should be presumed to have capacity.

People were supported with their nutrition and hydration however people’s views on the quality and type of food was variable. Feedback had been sought and plans were in place to make improvements to people’s meal time experience.

People were supported by staff who were kind and caring and who promoted people’s independence. People were also supported their medical appointments if required.

The service used some technology to assist and support people. This included a loop system and an electronic computer system that could talk to people and take commands such as turning off the lights.

People’s care plans contained important information such as likes and dislikes. Various activities were available for people and the building had communal space where people could spend time with visitors and friends.

The service had quality assurance systems in place that identified shortfalls found during this inspection. The service aimed to improve people’s care experiences by receiving feedback and making improvements to people’s comments.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.

 

 

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