About the service: Allied Health Services - Havering is a domiciliary care agency which provides personal care to people in their own homes. The service is based in Romford, Essex and 64 people were using the service at the time of our inspection.

People’s experience of using this service:

•People and their relatives were happy with the service they received. The care people received was safe. People had regular care staff who arrived on time.

•Risks to people had been identified and assessed, which provided information to staff on how to reduce these risks to keep people safe.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•Staff were supported and told us they had received training and development for their roles. Staff were recruited safely and received an induction prior to starting work.

•People and relatives received support from staff who were kind and caring. People’s needs were met and their privacy and dignity was respected. Their independence was promoted by staff.

•Care plans were person-centred and people were supported to maintain their nutrition and hydration.

•People were supported to see health professionals and were prompted to take their medicines from staff who were trained.

•The service had recently transferred to a new provider. The new provider had quality assurance systems in place to ensure the service operated effectively and there was minimal disruption to people's service. Any complaints or concerns people had were investigated by the provider.

•The provider was committed to developing the service and making improvements when required. Lessons were learned when things had gone wrong or following an incident to minimise re-occurrence in future.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This was the first inspection since the service transferred to a new provider in January 2019. Under the previous provider, the service was rated Good in July 2016.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. A further inspection will be planned for a future date.