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Care Services

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Allot Healthcare Services York, George Cayley Drive, York.

Allot Healthcare Services York in George Cayley Drive, York is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 22nd November 2019

Allot Healthcare Services York is managed by Allot Healthcare Services Ltd who are also responsible for 1 other location

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-11-22
    Last Published 2018-10-16

Local Authority:

    York

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

15th August 2018 - During a routine inspection pdf icon

This inspection took place between 15 and 28 August 2018. The provider was given 24 hours’ notice. This was the first inspection of the service since it registered with the Care Quality Commission in August 2017.

This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to older adults and younger disabled adults. At the time of our inspection there were 75 people using the service and approximately 1,400 hours of care calls were being delivered each week.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection we found the service was in breach of Regulation 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This related to governance of the service. This is the first inspection and therefore, the first time the service has been rated Requires Improvement.

Care planning and risk assessment documentation for some people was generic and did not provide staff with sufficient guidance to deliver person centred care. This issue was a risk as people were not always provided with a consistent team of care staff. Records related to the assessment of people’s abilities to make an informed decision required improvement. The systems the provider had in place to monitor quality of the service needed to be more rigorous in identifying issues. When issues were identified they needed to be clearer about actions taken to make improvements.

We received mixed feedback from people who used the service about the timelines of care calls and people told us they did not always receive support from a consistent team of staff. We have made a recommendation about this.

Records related to people who were unable to consent to care were not always decision specific which is not in line with the principles of the legislation. We have made a recommendation about this. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible.

The provider had systems in place to protect people from avoidable harm. Staff had received safeguarding training and were able to recognise potential abuse. Accidents and incidents were analysed to ensure lessons were learnt. People were supported to receive their medicines safely.

Staff had been recruited safely and received a robust induction and training programme. The provider had good systems in place for monitoring the effectiveness of care staff.

The service had good links with health and social care professionals and people told us they were supported with their nutritional and hydration needs to help them stay well.

People told us care staff were kind and compassionate. Staff knew people well and respected people’s dignity and privacy.

Care planning records required improvement to ensure they were person centred. This issue had already been identified to the provider, by the local authority, and they had a plan in place to address this. New care planning records were much more person centred and individual.

People told us they knew how to make complaints and when they had done so these were responded to. The service had also received a number of compliments about the care they provided.

Staff described a supportive culture by the management team and staff morale was good. The provider had systems in place to assess the care provided, however, these needed to be more robust in identifying and rectifying issues.

People told us they knew how to contact the management team and that their views on the service they received were sought on a regular basis in a variety of ways.

 

 

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