During the inspection we spoke with patients who told us they had been coming to the dental practice for many years. Patients told us they were fully involved in the decisions about their dental care and treatment. They said the dentist always discussed treatment options and cost with them to help them make an informed decision.

We spoke with five patients who told us they were very satisfied with their experience of using the service. Patients told us they did not have to wait long for an appointment with the dentist.

Patients said the dentists explained the consultation procedure, which treatment would be most effective and reasons why they thought so. People felt they were treated with dignity and respect and said they had received consultations and treatment in private.

We saw treatment plans were detailed and included different options where these were appropriate and enabling patients to make an informed choice.

We saw arrangements in place to deal with emergency situations including training for staff in medical emergencies and resuscitation.

The practice had effective procedures in place for the management of infection control. There was evidence to show that staff had received training to reduce the risk of infection.

We saw complaints were dealt with appropriately by the practice in line with their own procedures.

The practice was clean and tidy. Personal protection equipment such as aprons, gloves and eye protection was used appropriately. The patients we spoke with said the practice was always clean and tidy.