People told us that they were always consulted about the options available to them and given information to help them make decisions about their treatment. People said that they were happy with the care and treatment they received, and were treated well by the staff. Comments made to us by people who used the service included ‘she knows I’m nervous and takes that into account’, ‘can’t fault them’ and ‘they explain what’s happening and your treatment options’. Treatment records showed that people’s treatment was appropriately planned and recorded.

Suitable arrangements were in place to provide emergency first aid and resuscitation if needed. Procedures were also in place to ensure that equipment was appropriately decontaminated and sterilised. Staff were able to describe these arrangements clearly and had been appropriately trained in the prevention of infection and first aid. Comments made to us by people who used the service included ‘absolutely spotless, very impressed with it’ and ‘clean and tidy always’.

Information on making complaints was available to people who used the service. People said they would feel able to raise any concerns with staff, with comments including ‘totally satisfied’ and ‘I think you could talk to them if you needed to’. Records showed that any complaints had been responded to appropriately.