People told us that they had been consulted about the different treatment options available and had been involved in decisions about their treatment. People were happy with their treatment and the way they had been treated by staff. Treatment records showed that people’s treatment had been appropriately planned and recorded. Comments made to us by people who used the service included “He (the dentist) was very informative, told me what the problems are, what he recommends to be done, what the costs will be” and “Very thorough, I’m impressed really.”

Procedures were in place for the prevention and control of infection and any medical emergencies that arose. For example, ensuring that equipment was appropriately decontaminated and sterilised. Staff were aware of recent changes to good practice guidance, were able to describe decontamination procedures and had been appropriately trained in the prevention of infection and first aid.

Staff support and training systems were in place and people told us that staff had always been professional. Comments made to us included “She (the dentist) gives you confidence in what she’s doing, I’m quite happy to put my teeth in her hands” and “Put me straight at ease, asked if I was comfortable.”

Appropriate arrangements were in place for gathering feedback from people who used the service and for dealing with complaints. This included asking people about their experiences and responding to complaints in an appropriate way.