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Care Services

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Alphacare NW, Belmont Road, Liverpool.

Alphacare NW in Belmont Road, Liverpool is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 7th April 2020

Alphacare NW is managed by Alphacare NW Domiciliary and Support Services Ltd.

Contact Details:

    Address:
      Alphacare NW
      27-29
      Belmont Road
      Liverpool
      L6 5BG
      United Kingdom
    Telephone:
      01513193322

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-04-07
    Last Published 2019-03-19

Local Authority:

    Liverpool

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd January 2019 - During a routine inspection pdf icon

About the service:

Alphacare NW Ltd is a domiciliary care agency, providing personal care to people who were living with complex support needs in their own homes. The service operated from the registered address, based in the Everton area of Liverpool. At the time of this inspection 68 people were receiving support.

People’s experience of using this service:

Quality assurance measures were in place however these were not always effective. We found that some of the areas of improvement were not always identified in routine audits or checks that were completed.

Improvements were required in relation to the overall governance of the service. The quality and safety of the care people received needed to be reviewed and further developed.

People's level of risk was assessed and monitored from the outset, however risk assessments we checked did not always contain the appropriate level of information to enable staff to keep people safe.

The registered provider had a complaints policy and process in place; however, the feedback we received suggested that verbal complaints were not always effectively responded to. The registered manager was responsive to this area of improvement during the inspection.

Staffing levels were appropriately managed; although we received mixed feedback about the continuity of care people received and the punctuality of staff.

We received mixed feedback about the skills, experience and abilities of the staff from people who received support from Alphacare NW and their relatives. During the inspection we confirmed that all staff received the necessary training and were provided with training, learning and development opportunities.

People told us that they felt safe when receiving support from Alphacare NW staff. Staff were supported with training in relation to safeguarding and people were protected from the risk of harm and abuse.

Safe recruitment practices were in place. People received care and support from staff who had been appropriately vetted and had undergone the appropriate recruitment checks.

Safe medication administration procedures were in place. Staff received the appropriate training and regularly had their competency levels assessed.

Medication audits were routinely taking place and there was an up to date medication policy in place.

Principles of the Mental Capacity Act, 2005 were followed and complied with. Staff encouraged people to make decisions about the care they required and people were not unlawfully restricted.

People told us that they were treated with kindness, compassion and respect. Relatives told us that the more experienced Alphacare NW staff were more approachable and confident when supporting their loved ones.

A person-centred approach to care was provided. People told us that staff were familiar with their support needs and staff explained some of the likes, preferences and wishes of the people they supported.

Rating at last inspection:

This was the first inspection rating since the registered provider registered with The Care Quality Commission (CQC) in March 2018

Why we inspected:

This was a planned comprehensive inspection as part of CQC’s inspection schedule.

Improvement action we have told the registered provider to take:

Please see the ‘action we have told the provider to take’ section towards the end of the report.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

 

 

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