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Care Services

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Alternative Care Limited, Unit 9 Clarke Hall, Aberford Road, Wakefield.

Alternative Care Limited in Unit 9 Clarke Hall, Aberford Road, Wakefield is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 28th September 2017

Alternative Care Limited is managed by Alternative Care Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Alternative Care Limited
      Clarke Hall
      Unit 9 Clarke Hall
      Aberford Road
      Wakefield
      WF1 4AL
      United Kingdom
    Telephone:
      01924383388

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-09-28
    Last Published 2017-09-28

Local Authority:

    Wakefield

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

30th August 2017 - During a routine inspection pdf icon

The last inspection of this service took place in June 2015. The service was rated as ‘Good’ in all domains with an overall rating of ‘Good’.

Alternative Care Limited is registered with the Care Quality Commission as a domiciliary care agency. They provide personal and social care to people living in their own homes including some community supported living houses. No calls are less than an hour’s duration and all include social support such as supporting people to go out or spending time with the person engaging with them in activities of their choice.

At the time of our inspection there were 29 people receiving personal care.

Why the service is rated ‘Good’.

Risks associated with care and the environment in which people received their care and support were well assessed.

Although staff recruitment procedures were safe at the last inspection the provider had reviewed, developed and improved the process which had led to improved staff retention. This was safe and well planned.

Staff understood how to recognise and report any safeguarding concerns they had. There were enough staff to meet people’s needs with no calls missed.

People’s medicines were managed safely.

Staff had a thorough induction and had access to on-going training and support. Training was bespoke to the service and staff’s understanding of their training was regularly checked through progress reviews and reflective practice.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

The provider asked for people’s consent to care and treatment. Some key information relating to this was in accessible formats.

The provider supported people to access health and social care professionals when needed.

People were supported to make choices about their lifestyles and the activities they engaged in. Staff understood how to respect people’s privacy and dignity.

There was person-centred information in people’s care plans. Accessible formats had been used effectively to enable people to understand their care plans.

Staff told us they enjoyed working at the service, and said they had a good relationship with the management team including the provider. They told us the registered manager was supportive and approachable.

People were consulted about the service they received and were kept informed of developments and relevant issues through a quarterly newsletter.

Further information is in the detailed findings below.

1st January 1970 - During a routine inspection pdf icon

This was an announced inspection carried out on 5th June 2015.

There was a Registered Manager in post at the time of this inspection. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Alternative Care provides care for people in their own homes. At the time of our inspection the service was providing personal care for 16 people. The service covers the Wakefield area.

Staff knew how to recognise and report any concerns, so that people were kept safe from harm. Staff managed medicines safely and kept comprehensive records to show this. There were enough staff available and background checks had been completed before new staff were appointed.

The provider carries out comprehensive person centred planning and reviews this regularly to ensure people’s needs are being met.

The provider reported safeguarding concerns appropriately and took the necessary action to safeguard people from harm.

People told us they are treated with kindness and respect, that staff were polite, friendly and pleasant.

People told us they had a regular team of staff caring for them, and that staff usually came at the time they expected them.

The provider is responsive when contacted and responds in a timely manner to complaints received.

Staff understand the needs of the people they care for, what is important to them, their abilities to make informed choices and the support they need to be able to do this.

People who use the service told us that they received high quality care and that they had no concerns about the service which was provided to them.

The families of people who use the service told they are very happy with the care which is provided and feel confident that their relatives are being well cared for when they are not able to be there.

Staff told us that they receive regular refresher training, and that they feel well supported by the management of the service.

You can see what action we told the provider to take at the back of the full version of the report.

 

 

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