This practice is rated as Good overall. 

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Choudhry & Partners (Alwaqas Medical Practice) on 29 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• Care and treatment was provided in a way that acknowledged patient’s cultural and religious needs.

The areas where the provider should make improvements are:

• The practice should ensure the complaints policy is readily available to patients and that complaints are formally documented.
• The practice should ensure the implementation and review dates of policies and protocols are included in each document.
• The practice should ensure searches carried out as a result of Medicines and Healthcare products Regulatory Agency (MHRA) safety alerts are documented.

Professor Steve Field (CBE FRCP FFPH FRCGP)  

Chief Inspector of General Practice