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Alzheimer's Society - Kent and Medway, Unit 1-7, Paddock Wood Business Centre, Tonbridge.

Alzheimer's Society - Kent and Medway in Unit 1-7, Paddock Wood Business Centre, Tonbridge is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia and personal care. The last inspection date here was 10th January 2017

Alzheimer's Society - Kent and Medway is managed by Alzheimer's Society who are also responsible for 1 other location

Contact Details:

    Address:
      Alzheimer's Society - Kent and Medway
      Suite 2
      Unit 1-7
      Paddock Wood Business Centre
      Tonbridge
      TN12 6YT
      United Kingdom
    Telephone:
      01892835498

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-01-10
    Last Published 2017-01-10

Local Authority:

    Kent

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th December 2016 - During a routine inspection pdf icon

The inspection was announced and was carried out on 13 December 2016. The Alzheimer's Society- Kent & Medway provides care and support to adults who wish to retain their independence in their own home. It provides a wide range of support services to adults who live with dementia, and their carers. This includes dementia and community support services, a day care service and dementia café service, which are not regulated by the CQC. Alzheimer's Society - Kent and Medway is registered with the Care Quality Commission to provide the regulated activity of personal care. Fifty-five people received support at the time of our inspection, four of whom received help with personal care. Our inspection focused only on the provision of this regulated activity.

There was a registered manager who had been in post for over a year. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were trained in how to protect people from abuse and harm. They were aware of the procedures to follow in case of abuse or suspicion of abuse.

Risk assessments were centred on the needs of the individual. They included clear measures to reduce identified risks and guidance for staff to follow to make sure people were protected from harm. There was a system in place to record and monitor accidents and incidents to identify how risks of re-occurrence could be reduced.

There were enough qualified, skilled and experienced staff to meet people's needs. Staffing levels were calculated according to people’s changing needs and ensured continuity of one to one support. Thorough recruitment practice was followed to ensure staff were suitable for their role.

Records relevant to the administration or the prompting of medicines were monitored. This ensured medicines were taken by people safely according to their individual needs.

Staff knew each person well and understood how to meet their support needs. Each person’s needs and personal preferences had been assessed before any support was provided. This ensured that staff could support people in a way that met their particular needs and wishes.

Staff had received all training relevant to their role and had the opportunity to receive further training specific to the needs of the people they supported. They received regular one to one supervision sessions to support them in their role.

Staff were trained in the principles of the Mental Capacity Act 2005 (MCA) and were knowledgeable about the requirements of the legislation. A system was in place to assess people’s mental capacity about specific decisions when appropriate.

Staff sought and obtained people’s consent before they provided support. Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

Staff used inclusive methods of communication. Relatives told us that staff communicated effectively with people, responded to their needs promptly and treated them with kindness and respect. Relatives told us that people were satisfied with how their support was provided. Clear information about the service, the management, and how to complain was provided to people.

People’s individual support plans included their likes and dislikes; they reflected how people wanted their support to be delivered. People’s support plans were reviewed regularly with their participation or their representatives’ involvement. They were updated when people’s needs changed to make sure they received the support they needed.

The provider took account of people’s comments and suggestions. People’s views were sought and acted upon. The provider sent questionnaires regularly to people, analysed the results and action was taken in response to people’s vi

 

 

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