About the service: AM Care Services is a domiciliary care agency that currently provides personal care to one person.

People’s experience of using this service:

¿ People had a positive experience of the care provided by AM Care services. One person said, “They are a good company and I enjoy the care.”

¿ Staff at the service knew what to do if they suspected abuse.

¿ People were risk assessed to keep them safe from harm.

¿ There were sufficient staff at the service. Suitable staff were recruited to work with people.

¿ Staff knew how to manage medicines safely.

¿ Staff wore gloves and aprons to control and prevent infection.

¿ The service learned lessons when things went wrong.

¿ People were assessed before the service worked with them.

¿ Staff were trained how to do their jobs and were supervised in their roles.

¿ Staff supported people with their food.

¿ The service was linked with other agencies and communicated well with them.

¿ People were supported to access health care professionals.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People told us they were well treated and staff were kind.

¿ People and their relatives were involved with their care and signed their consent to treatment.

¿ People’s privacy was respected and they were treated with dignity.

¿ People’s care plans recorded their needs so staff knew how to best work with them.

¿ People told us they knew how to make complaints; However, the service hadn’t received any yet.

¿ The service was not working with any one at end of life but stated they could.

¿ People thought highly of the management of the service.

¿ The registered manager felt supported in their role.

¿ The service had links with other agencies to the benefit of people using the service.

¿ The provider used audits, spot checks and surveys to drive improvement in the service.

¿ Staff had meetings where they could be involved in the service.

Rating at last inspection: This service had not previously been inspected as it was a new service having been registered in February 2018.

Why we inspected: This was a planned inspection that was part of our inspection schedule. We inspected the service because it was under a new registration. All newly registered services are inspected within 12 months of their registration.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. The next inspection will be planned for a future date based on our rating.