This announced inspection took place on 9 November 2017. This was the first inspection of this service which was registered with the Care Quality Commission in October 2015.

Amazin Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people. At the time of our inspection nine people were receiving personal care and support from this service.

There were appropriate safeguarding procedures in place and staff knew how to safeguard people they supported. They knew the signs of possible abuse and were aware of how to raise any concerns. Risks to people were assessed, identified and monitored, clear information and guidance for staff on how to support people was provided. Medicine records showed that people were receiving their medicines as prescribed by health care professionals. Appropriate recruitment checks took place before staff started work. There were enough staff to meet people's care and support needs in a timely manner.

Staff completed an induction when they started work and had completed a mandatory programme of training. Staff were supported and received regular supervisions and appraisals. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005(MCA) and acted according to legislation. People told us that staff asked for their consent before providing care and support. People were supported to have a balanced diet. People had access to a range of healthcare professionals when required in order to maintain good health.

People said that staff were kind and caring and they felt cared for. People said staff respected their privacy and dignity and they were encouraged to be independent whenever possible. People were provided with information about the service in the form of a service user guide.

People’s needs were assessed to ensure the service could meet their needs and people were involved in their care planning which was person centred. Care plans were well organised and provided clear guidance for staff on how to support people in meeting their individual needs. People were aware of the complaints procedure and knew how to make a complaint. However, we saw that not all complaints made by people were logged and investigated.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Staff were complimentary about the service and the management. There were effective processes in place to monitor the quality of the service. Regular staff meetings took place and feedback was sought from people about the service, this included annual surveys.