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Ambience Dental Practice, 37-39 Queen Street, Swindon.

Ambience Dental Practice in 37-39 Queen Street, Swindon is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th May 2018

Ambience Dental Practice is managed by Smileright Limited who are also responsible for 1 other location

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2018-05-25
    Last Published 2018-05-25

Local Authority:

    Swindon

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th March 2018 - During an inspection to make sure that the improvements required had been made pdf icon

We carried out a follow- up inspection of this service on 14 March 2018.

We had undertaken an announced comprehensive inspection of this service on 14 February 2018 as part of our regulatory functions where breach of legal requirements was found.

After the comprehensive inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breach. This report only covers our findings in relation to those requirements.

We reviewed the practice against two of the five questions we ask about services: is the service safe and well-led?

We revisited the surgery as part of this review and checked whether they had followed their action plan.

You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Ambience Dental Practice on our website at www.cqc.org.uk.

14th February 2018 - During a routine inspection pdf icon

We carried out this announced inspection on 14 February 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was not providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was not providing well-led care in accordance with the relevant regulations.

22nd March 2016 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection on 22 March 2016 to ask the practice the following key questions: Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Ambience Dental Practice is situated in Swindon city centre in a converted commercial property. It provides NHS dental care. The practice has eight dentists, four qualified dental nurses and eight trainee dental nurses. The dental nurses also carry out reception duties and are supported in this by a head receptionist. The practice management team include one practice retail sales manager, one head receptionist and one director of training and practice management who is also a qualified dental nurse and approved dental nurse trainer. In addition to this the practice are supported by a HR manager, an IT department and finance team. The practice is one of seven practices that belong to the corporate provider Smileright Ltd.

The practice has eight dental treatment rooms and two decontamination rooms for the cleaning, sterilising and packing of dental instruments. The reception area, a waiting room, a decontamination room, five treatment rooms and a disabled patient toilet are on the ground floor. There is a second waiting room, decontamination room, three treatment rooms, conference room and further patient toilet on the first floor. The practice benefits from a third floor which has a training room, toilet and office suite.

Before the inspection we sent Care Quality Commission comment cards to the practice for patients to use to tell us about their experience of the practice. We collected 45 completed cards and spoke with 12 patients on the day of our inspection. Without exception patients were positive about the quality of the service provided by the practice. They gave examples of the positive experiences they had at the practice and told us the practice team were professional, caring and helpful. We also saw the practice’s patient survey forms and analysis. These all provided a consistently positive view of the service the practice provides.

Our key findings were:

  • Patients who completed CQC comment cards and those who had filled in the practices own surveys were all positive about the practice team and the care and treatment provided.

  • The practice had an established process for reporting and recording significant events and accidents to ensure they investigated these and took remedial action.
  • The practice was visibly clean and a number of patients commented on their satisfaction with hygiene and cleanliness.
  • The practice had well organised systems to assess and manage infection prevention and control.
  • The practice had suitable safeguarding processes and staff understood their responsibilities for safeguarding adults and children.
  • The practice had recruitment policies and procedures to help them ensure the suitability of staff they employed.
  • Dental care records provided clear and detailed information about patients’ care and treatment.
  • Staff received training appropriate to their roles and were supported in their continued professional development. The director of training and practice management was an approved dental nurse trainer.

  • Patients were able to make routine and emergency appointments when needed.
  • The practice had systems including audits to assess, monitor and improve the quality and safety of the services provided.

29th August 2013 - During a routine inspection pdf icon

People who used the practice we spoke with said they were happy with the service they received and that staff were friendly and respectful. People told us that treatments and cost bandings were clearly explained.

The practice had systems and equipment in place to prevent the spread of infection and people were treated in a clean and hygienic environment.

There were systems and processes in place to monitor the quality of service and manage any potential risks.

 

 

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