About the service: Ambito Community Services Lancashire offers domiciliary care and support to a range of people in their own homes and supported living tenancies. The service operates from an office base at Beaumont College in Lancaster. At the time of our inspection visit the service supported 13 people with personal care.

People’s experience of using this service:

People received personalised care which was responsive to their individual needs. Staff had a good understanding of the care and support people required and provided this with care and patience.

People’s care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their relatives care would be delivered.

Care plans were organised and had identified the care and support people required. We found they were informative about care people had received.

People were treated with dignity and respect and were fully involved in their care planning and delivery. People's right to privacy was upheld.

The service promoted communication for people and looked for ways for communication to be more effective.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had been recruited safely, appropriately trained and supported. People told us their visits were well managed and staff who visited them knew and met their care needs.

People were supported to have access to healthcare professionals and their healthcare needs had been met. The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe.

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.

The service had a complaints procedure which was made available to people and their family members. People told us they were happy with their service and had no complaints.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people’s views about the service provided.

Rating at last inspection: This is the first inspection at Ambito Community Services Lancashire following the providers registration with the Care Quality Commission (CQC) on 04 May 2018.

Why we inspected: This was the services first planned inspection.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk