About the service: Ambito Community Services South West provides personal care in people's homes to adults within Plymouth and surrounding rural areas. It is owned by a company called Salutem, who also own and operate other health and social care services across England.

People’s experience of using this service: People told us they felt staff were kind and caring and they felt comfortable and safe when they entered their homes. Staff arrived on time and treated people and their families with the upmost respect.

Staff were very knowledgeable about how to meet people’s needs, had received suitable training and had comprehensive risk assessments and care plans to follow. Staff received good support and had their ongoing competency assessed to ensure people received safe, high quality care.

People were supported as individuals, and they and their families were empowered to be at the centre of their care and support. People were encouraged to be as independent as possible and engage in the wider community.

There was a strong management team who had effective systems and processes in place to help monitor the quality and safety of the service. There was a person-centred focus, and a transparent culture. Staff told us they enjoyed working for the provider and felt valued.

More information is in Detailed Findings below.

Rating at last inspection: This is the first rating of this service.

Why we inspected: This was a planned inspection.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk