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AMG Nursing and Care Services - Burton, Newborough Road, Needwood, Burton On Trent.

AMG Nursing and Care Services - Burton in Newborough Road, Needwood, Burton On Trent is a Homecare agencies specialising in the provision of services relating to dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 19th October 2019

AMG Nursing and Care Services - Burton is managed by AMG Consultancy Services Limited who are also responsible for 8 other locations

Contact Details:

    Address:
      AMG Nursing and Care Services - Burton
      12C Lancaster Park
      Newborough Road
      Needwood
      Burton On Trent
      DE13 9PD
      United Kingdom
    Telephone:
      0
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-10-19
    Last Published 2017-03-24

Local Authority:

    Staffordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th February 2017 - During a routine inspection pdf icon

We inspected this service on 13 February 2017. This inspection was announced. This meant the provider and staff knew we would be visiting the service’s office before we arrived. There were 136 people, both children and adults in receipt of personal care support at the time of this inspection visit. This was the first inspection since the provider’s registration of this office location on the 14 March 2016.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received their calls as agreed and in general from a regular staff team. Staff understood what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. The provider checked that staff were suitable to support people before they started work. Medicines were managed safely and people were supported to take their medicine when needed. Equipment was in place to meet people’s diverse needs which enabled them to maintain choice and independence.

Staff were provided with training to develop their skills and enable them to support the people they worked with. The management team provided supervision to monitor the staff’s conduct and support their professional development. Staff confirmed that the adults they supported were able to make their own decisions and we saw they had consented to their care. Where children were supported we saw their parents had consented to their care. The delivery of care was tailored to meet people’s individual needs and preferences.

People’s needs were assessed and care plans were developed with them to direct staff on how to support them in their preferred way. When needed people were supported to maintain their dietary requirements and preferences and to access healthcare services.

Quality monitoring checks were completed by the registered manager and provider and when needed action was taken to make improvements. The provider sought the opinions of people and their representatives to bring about changes. The provider understood their responsibilities around registration with us. Staff were supported in their job and had opportunities to give their views. People knew how to complain and we saw when complaints were made these were addressed.

 

 

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