Andaman Surgery in Lowestoft is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th December 2017
Andaman Surgery is managed by Andaman Surgery.
Contact Details:
Address:
Andaman Surgery 303 Long Road Lowestoft NR33 9DF United Kingdom
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection report published 7 January 2016 - Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Andaman Surgery on 15 November 2017 as part of our regulatory functions.
At this inspection we found:
The practice had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. The clinical team met regularly to keep updated, share learning and review patients. Support and monitoring was in place for the nursing staff, although the monitoring of the work undertaken by the nurse practitioner was primarily informal.
The practice engaged with the Clinical Commissioning Group and worked with a group of local practices to improve the service for patients.
Staff involved and treated people with compassion, kindness, dignity and respect. All staff had received equality and diversity and dementia awareness training.
Patients found the appointment system easy to use and reported that they were able to access care at the right time. Patient feedback on access to appointments was positive, this was supported by a review of the appointment system and data from the latest national GP Patient Survey.
Information on the complaints process was available for patients at the practice and on the practice’s website. There was an effective process for responding to, investigating and learning from complaints. Responses to patients were timely, however they did not all detail information about the Parliamentary and Health Service Ombudsman.
Staff told us they were happy to work at the practice, received training for their role and were encouraged to raise concerns and share their views.
There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice was a training practice for qualified doctors training to become GPs.
The areas where the provider should make improvements are:
Review the work undertaken by the nurse practitioner to obtain assurance of the quality of their work.
Continue to engage with the local Clinical Commissioning Group in relation to improving performance on antibiotic prescribing and radiology referral rates.
Information about the Parliamentary and Health Service Ombudsman should be included in all complaint response letters.
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection report published 7 January 2016 - Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Andaman Surgery on 15 November 2017 as part of our regulatory functions.
At this inspection we found:
The practice had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. The clinical team met regularly to keep updated, share learning and review patients. Support and monitoring was in place for the nursing staff, although the monitoring of the work undertaken by the nurse practitioner was primarily informal.
The practice engaged with the Clinical Commissioning Group and worked with a group of local practices to improve the service for patients.
Staff involved and treated people with compassion, kindness, dignity and respect. All staff had received equality and diversity and dementia awareness training.
Patients found the appointment system easy to use and reported that they were able to access care at the right time. Patient feedback on access to appointments was positive, this was supported by a review of the appointment system and data from the latest national GP Patient Survey.
Information on the complaints process was available for patients at the practice and on the practice’s website. There was an effective process for responding to, investigating and learning from complaints. Responses to patients were timely, however they did not all detail information about the Parliamentary and Health Service Ombudsman.
Staff told us they were happy to work at the practice, received training for their role and were encouraged to raise concerns and share their views.
There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice was a training practice for qualified doctors training to become GPs.
The areas where the provider should make improvements are:
Review the work undertaken by the nurse practitioner to obtain assurance of the quality of their work.
Continue to engage with the local Clinical Commissioning Group in relation to improving performance on antibiotic prescribing and radiology referral rates.
Information about the Parliamentary and Health Service Ombudsman should be included in all complaint response letters.
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